Senior Field Service Technician AV systems

We’re seeking a versatile and motivated Field Service Technician with experience in Audio Visual (AV) systems, Access Control , and Security Camera (CCTV) installations and support. This role involves traveling to client sites to troubleshoot, maintain, and support a wide range of integrated technology systems across commercial, educational, and enterprise environments. The ideal candidate has a strong technical foundation, customer service skills, and the ability to work independently or as part of a cross-functional technical team. With every position, we look for teammates who share our core values: Can-Do-IT Attitude, Desire to Own IT, and Pride in Doing IT Right!

Responsibilities of the Field Service Technician

Technical Skills & Knowledge AV Systems

Diagnose and repair audio DSP systems , amplifiers & speakers, video displays & projectors , control systems & touch panels , video conferencing systems ( e.g. Teams Room kits)

Replace and reconfigure failed or malfunctioning equipment ; communicate with manufacturer tech support

Update firmware and system configurations

Perform preventative maintenance and system checks on installed systems

Read and interpret blueprints, signal flow diagrams, and schematics Networking , Video, Audio, & Control

Basic IP networking (Static vs DHCP , VLAN awareness , IP conflicts )

Video-over-IP requirements (IGMP snooping, QoS, jumbo frames)

PoE power budgets and classes

HDMI and HDBaseT video systems (e.g. EDID, HDCP)

Other AV signals, uses, and limitations (SDI, USB, balanced and unbalanced audio, speaker signals)

Troubleshoot device communication issues

Make programming adjustments when needed (e.g. Q-SYS, Crestron) Cabling & Hardware

Repair and re-terminate Cat 6, BNC , speaker wire , euroblock connectors

Test cabling and endpoints

Maintain rack integrity and labeling

Identify and document poor installation practices Assist with project work as needed, including installation of AV racks, displays, control systems, access control panels, and security cameras Experience with security cameras or access control systems

Problem-Solving & Communication Skills

Communicate clearly with clients and end users ; explain issues in non-technical terms Document findings and corrective actions ; provide clear service reports and time tracking Diagnose root cause, not just symptoms Determine whether issue is hardware, programming, network, or user error Escalate appropriately when engineering support is required Manage multiple service calls per day efficiently

Education , Certifications , & Experience

3–5+ years of AV or low-voltage field experience in commercial environments

High school diploma or equivalent (technical training beneficial )

BA/BS degree in a related technical field, or equivalent industry experience preferred

Manufacturer certifications preferred (

Crestron, Extron, Q-SYS, Biamp, etc.) AVIXA CTS certification preferred QSC Q-SYS Level 0 and Level 1

preferred Dante Level 1 and 2

preferred Beneficial: Crestron Commercial Technician Certification or CTI-P101 Foundations of Crestron Programming Certification

Beneficial:

Additional certifications or formal training by technology manufacturers such as Biamp, Shure, Yealink, LTS, Comba, Leviton, Legrand

Attitudes & Habits

Independent and self-directed

Strong critical thinking

Calm under pressure

Organized and detail-oriented

Customer-service mindset

Professional appearance and demeanor

Physical & Other Requirements

A valid driver’s license, a clean driving record, and reliable transportation to work.

Ability to lift large items up to 70 pounds, and 50 pounds overhead.

Ability to pass a drug test.

Comfortable working on ladders and lifts

Ability to work in both construction and office environments

Ability for full-time work

OSHA 10 preferred ; OSHA 30 beneficial

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

You should be proficient in:

• Low Voltage Cabling Installation
• Audio-Visual (AV) Systems
• Basic IP networking
• BIAMP
• CRESTRON
• CTI-P101 Foundations
• dante level 1 and 2
• EXTRON
• PoE power budgets and classes
• programming adjustments
• HDMI and HDBase T video systems