Senior Floating Teller/Customer Service Representative (Austin)

Benefit Highlights:

11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!

Senior Floating Teller/Customer Service Representative Responsibilities:

The Senior Floating Teller/Customer Service Representative processes a variety of financial transactions including:

• Cashing checks
• Receiving deposits
• Distributing withdrawals
• Processing transfers
• Accepting loan payments
• Preparing change orders

Additionally, the Senior Floating Teller/Customer Service Representative also assists tellers and other front-line staff with more complex transactions and will provide overrides/approvals on escalated transactions. They also assist customers with opening accounts, processing check orders, issuing debit cards, general maintenance on existing accounts, and other account-related duties as needed.

PlainsCapital Bank History:

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and approximately $198.8 million in assets, they began growing the bank one relationship at a time.

Over 30 years later, PlainsCapital Bank has held fast to its tried-and-true relationship-based culture and its commitment to financial strength and stability. PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. Backed by decades of experience, our knowledgeable bankers are renowned for their straightforward approach and for taking exceptional care of their clients. They bring both financial and industry expertise along with vast local market knowledge to each client relationship.

Services Offered:

PlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances.

Company Mission:

PlainsCapital Bank continues to remain strong and stable, delivering highly personalized service and a single point of contact to help customers reach their financial goals.

Job Requirements:

To learn more, please visit us online at plainscapital.com/about.

Requirements:

• High School diploma, general education degree (GED), or equivalent required
• 1 to 3 years of teller experience required
• Excellent customer service skills
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills
• Excellent verbal, written, and interpersonal communication skills
• Excellent time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment
• Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.

Job Description:

The Senior Floating Teller/Customer Service Representative provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions. They process a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, and preparing change orders. They assist tellers with escalated and complex transactions. They review other teller transactions and provide overrides, as appropriate and within assigned limits. They help conduct research on outages and relay information to branch management and research department. They perform vault duties including ordering and verifying coin and currency received from bank, preparing outgoing coin, disbursing change orders to tellers. They verify cash received or distributed by vault and balances the vault as scheduled. They respond to routine inquiries regarding bank products and services for both customers and employees. They offer notary service. They may assist branch management and/or lead teller with teller reports, including audit and shipment logs. They perform branch opening and closing duties as scheduled and in line with security and dual control requirements. They open new accounts and cross-sell bank products and services. They explain various account/product options and consult with customer to assess their needs; guides customer on product selection or refers customer to the appropriate business line. They input customer information and prepare required documentation to open new accounts. They review and explain required account documentation and obtain appropriate signatures. They perform general maintenance on customer accounts and provide customer service, including processing address changes, placing stop payments on checks, processing requests for e-statements, and closing accounts in accordance to account/product closing procedures. Other duties as required.