Senior Fraud Analyst - Merrill Wealth Management

Back to search results Senior Fraud Analyst - Merrill Wealth Management Chandler, Arizona Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Job Description:This job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and takes appropriate action requiring accuracy on complex transactions. Job expectations include performing functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence. Responsibilities:Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activityAssists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environmentTests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned lossParticipates in triage related to Executive Escalations & Incident Response fraud activitiesReviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactionsFollows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Required Qualifications:1+ years of fraud servicing or call center experience.Has the ability to learn and adapt to new information and technology platforms Desired Qualifications:Experience working in a financial/banking centerFraud detection and prevention experienceExhibits sound judgment and discretion when handling sensitive informationStrong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce * 1st and 2nd shifts available Skills:Customer and Client FocusData Collection and EntryDue DiligenceIssue ManagementOral CommunicationsActive ListeningAdaptabilityAttention to DetailPolicies, Procedures, and GuidelinesWritten CommunicationsBusiness AcumenCollaborationCritical ThinkingMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentInternal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy."Shift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26035510 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved