Senior Fraud & Claims Operations Consultant - Line of Credit Fraud Investigations

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About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Consultant to join our Line of Credit Fraud Investigations team. In this role, you will lead complex fraud investigations, analyze financial and transactional activity, and determine appropriate claim outcomes. You will play a critical role in protecting customers and the bank by identifying fraud trends, assessing risk, and making sound investigative decisions.

As a trusted advisor, you will collaborate with partners across multiple lines of business to gather, validate, and assess information needed to support thorough and well-documented investigations. You will also provide guidance and feedback to internal and external partners to promote consistent, effective fraud claim resolution practices.

In this role, you will:

• Lead complex Line of Credit fraud investigations, including investigative research, root cause analysis, and case resolution recommendations.
• Analyze transactional, customer, and operational data to identify fraud patterns, trends, anomalies, and emerging risks.
• Evaluate fraud claims and investigative findings to determine appropriate outcomes and support loss mitigation efforts.
• Conduct fraud risk assessments, impact assessments, and control evaluations to identify opportunities for process improvement and risk reduction.
• Lead fraud incidents from identification through containment, ensuring appropriate controls and mitigation strategies are implemented.
• Partner with claimants, Financial Crimes teams, line of business partners, and other fraud teams to gather, validate, and analyze information critical to investigations.
• Escalate investigative findings, as appropriate, to support recovery efforts and minimize financial losses.
• Collaborate with business leaders and stakeholders to develop and enhance controls that mitigate fraud risk and improve operational effectiveness.
• Lead or contribute to key initiatives, projects, and process improvement efforts while leveraging a strong understanding of fraud operations and business processes.
• Serve as a subject matter expert by mentoring team members, sharing technical knowledge, and acting as an escalation point for complex cases.
• Prepare and deliver reports, presentations, and recommendations to management and business partners regarding fraud trends, risks, and investigative outcomes.
• Handle customer and business partner interactions, including claimant and identity theft victim communications, with professionalism and empathy.
• Support operational reporting and other departmental activities as needed.

Required Qualifications:

• 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience conducting fraud investigations, claims reviews, operational investigations, or risk assessments.
• Working knowledge of Wells Fargo Home Equity and Fraud systems, including Shaw, Prevent, LexisNexis, and the UAR Portal.
• Strong analytical and critical thinking skills with the ability to evaluate complex information and make sound, risk-based decisions.
• Excellent verbal and written communication skills, including the ability to present findings and recommendations to senior leaders and business partners.
• Demonstrated success partnering and collaborating across departments to achieve business objectives and drive effective outcomes.
• Proven ability to build and maintain relationships with stakeholders across multiple lines of business.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Proficiency in gathering, validating, and analyzing information from multiple sources to support investigative findings and recommendations.

Job Expectations:

• This position is NOT eligible for Visa sponsorship.
• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule - 3 days on-site & 2 remote)

Posting Location:

• Minneapolis, MN (550 S 4th St, Minneapolis, MN 55415)

The Chief Operations Office functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Senior Fraud & Claims Operations Consultant - Line of Credit Fraud Investigations

The consultant will conduct comprehensive investigations, analyze findings, and provide recommendations to either validate or decline fraud claims or provide feedback to both internal and external team members.

The position requires strong analytical, communication, and relationship management skills, including the ability to develop and deliver presentations to senior leaders and stakeholders across multiple levels of the organization. The individual will collaborate extensively with partners across various lines of business to gather, corroborate, and assess information critical to fraud investigations, ensuring thorough and well-supported case outcomes.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $75,000.00 - $114,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

5 Oct 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.