Senior Freight Forwarder, Air Import

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DSV - Global Transport and Logistics

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Plainfield, 2363 East Perry Road

Division: Air & Sea

Job Posting Title: Senior Freight Forwarder, Air Import - 128964

Time Type: Full Time

Senior Freight Forwarder, Air Import

As a Senior Freight Forwarder at DSV, you will be responsible for coordinating and managing the

transportation of goods for clients, ensuring timely delivery and compliance with regulations. Your

role involves overseeing the end-to-end logistics process, handling documentation, and providing

exceptional customer service to clients.

Duties and Responsibilities

• Act as the primary point of contact for clients, understanding their shipping needs and

requirements.

• Provide proactive communication and updates on shipment status, delays, and any issues that may

arise.

• Coordinate all aspects of transportation, including booking cargo space, arranging pickups, and

managing shipping schedules.

• Ensure efficient routing and optimization of freight movements to minimize costs and transit

times.

• Prepare and manage shipping documents, including bills of lading, customs declarations, and

export/import permits.

• Ensure compliance with international trade regulations and customs requirements.
• Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure

capacity, and resolve operational issues.

• Monitor carrier performance and service levels to ensure adherence to contractual

agreements.

• Address and resolve any issues or disruptions in the transportation process, such as delays,

damages, or customs clearance issues.

• Collaborate with internal and external stakeholders to find timely and effective

solutions.

• Provide exceptional customer service by addressing client inquiries, concerns, and requests

promptly and professionally.

• Anticipate and proactively resolve potential issues to maintain client satisfaction and

loyalty.

• Identify and mitigate potential risks in the transportation process, such as regulatory

compliance, security, and insurance coverage.

• Implement risk mitigation strategies and contingency plans as needed.
• Identify opportunities for process improvements and efficiency gains in freight forwarding

operations.

• Implement best practices and standard operating procedures to enhance service quality and

profitability.

Educational background / Work experience

• A Bachelors degree in business, logistics, or a related field is required for this

position.

• Professional certifications in freight forwarding, such as from the International Air Transport

Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA),

may be preferred.

• 3-5 years of experience in freight forwarding, logistics, or a related field.
• Experience managing a team and working with clients is preferred.

Skills & Competencies

• Strong knowledge of international shipping regulations, INCO terms, and customs

procedures.

• Excellent communication and interpersonal skills, with the ability to interact effectively with

clients, carriers, and colleagues.

• Proficiency in logistics software and systems, such as freight management platforms and ERP

systems.

• Detail-oriented with strong problem-solving and analytical skills.

Function / Market & Industry Knowledge / Business Acumen / Processes

• Knowledge of air freight logistics and customs regulations
• Understanding of trade laws and regulations

Language skills

• Fluency in English is required
• Knowledge of additional languages is a plus

Computer Literacy

• Proficiency in Microsoft Office Suite
• Experience with logistics software and systems is preferred

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This

means that an employee may be terminated for any reason, or no reason at all, at any time, provided

the discharge does not violate any law*. Additionally, each employee has the right to terminate

his/her employment at any time. *Except if employed in Montana, where termination requires just

cause.

For this position, the expected base pay range is $59,520.00 - $74,400.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.