Senior Front of House Manager

The Senior Restaurant Manager is a key operational leader responsible for the execution of daily shifts and the oversight of specific departmental functions (e.g., Bar, Service, or Pickleball). In this role, you will lead by example, maintaining high energy and high standards on the floor. You serve as a mentor to entry-level managers and hourly supervisors, ensuring that the team delivers superior service and that the facility operates safely and efficiently.

Key Responsibilities

Floor Leadership & Guest Experience:

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality.
• Lead daily floor operations, ensuring smooth flow between the kitchen, bar, courts, and dining areas.
• Deliver superior service by touching tables, interacting with guests, and proactively resolving issues.
• Respond efficiently to customer complaints and feedback during the shift.
• Perform in an active, fast-paced, indoor and outdoor venue, during inclement weather, holidays, weekends, and nights.

Operational & Safety Compliance:

• Ensure daily compliance with all sanitation, health department, and safety regulations.
• Enforce all local and federal alcohol laws and guidelines without exception.
• Conduct opening and closing duties, including cash handling, facility walkthroughs, and security checks.
• Oversee the cleanliness and organization of the facility during shifts.

Team Management & Training:

• Train and coach hourly team members (servers, bartenders, hosts, support) on proper service practices.
• Support the AGM/GM in appraising staff performance and providing feedback to improve productivity.
• Promote continuous skill development for the team through coaching and participation in training programs.
• Foster a positive work environment that supports diversity, equality, and inclusion.

Administrative & Financial Support:

• Assist in controlling operational costs by monitoring labor in real-time and identifying measures to cut waste.
• Support inventory counts and ordering processes for assigned departments.
• Recommend ways to reach a broader audience through community engagement and Happy Hour promotion.

Qualifications

• Experience: 2+ years of full-service, high-volume restaurant management experience.
• Operational Skills: Proven track record of running successful, high-volume shifts.

• Technical Skills: Familiarity with Point of Sale (POS) systems and basic restaurant software.
• Soft Skills: Strong motivational and people skills; ability to remain calm under pressure.

Benefits:

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K + Company matching program
• 20 days of PTO each year
• 4 Volunteer PTO days each year
• Employee Perks