Senior General Manager

Job Title: Senior General Manager

Position Summary:

The company is seeking to add a Senior General Manager position in our Phoenix, AZ, market due to industry-leading organic growth in the area. The Senior General Manager will ensure that their assigned geographical market(s) meet and exceed the organization's standards in leadership, customer service, safety, quality, operational excellence, and financial performance. The successful candidate will leverage and implement tools & tactics directly influencing the achievement of above-plan performance. You are expected to set ambitious standards for yourself and your team. The Senior General Manager is a transformational and motivational operations leader who runs the business with a Service Heart and embodies the organization's Built to Serve culture.

Reporting Structure:

The Senior General Manager reports to a Regional Vice President. The direct reporting structure comprises one or more Branch or General Managers.

Responsibilities:

• Responsible for leading, developing, and coaching assigned teams to high performance.
• Creates and monitors complex labor budgets, reduces expenses, and improves quality.
• Accountable for workforce planning with a key focus on coaching managers and ensuring effective people practices, including successful recruiting and onboarding of new employees, employee engagement, performance management, recognition, development, and coaching.
• Responsible for meeting overall operational and financial performance, primarily focusing on customer retention and increasing profitability.
• Ensure compliance with industry standards, regulatory requirements, and best practices.
• Ensure that all team members meet or exceed customer expectations in a 24/7 environment.
• Regularly personally engages with all customers at least quarterly to understand their needs, address concerns, and foster strong customer relations.
• Ensure compliance with all relevant labor regulations and industry standards.
• Collaborate and partner with the Business Development team to expand market presence.

Qualifications:

• Bilingual (English, Spanish) strongly preferred.
• Proven experience in a leadership role within facility management or related service industry.
• Five-plus years of service industry experience with demonstrated experience developing and leading high-performing teams to deliver exceptional results.
• Demonstrated experience in annual customer pricing negotiations, labor budget management, work planning, and recruiting.
• Influential and people-focused leader with experience in developing and delivering live training.

Additional Information / Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Dynamic and collaborative work environment.
• Health and wellness programs.