Senior Help Desk Business Analyst Government Benefits Systems
Rose International
Jackson, Mississippi
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JOB DETAILS
SALARY
$60–$65 Per Hour
JOB TYPE
Full-time
SKILLS
Analysis Skills, Atlassian JIRA, Business Analysis, Business Operations, Business Skills, Communication Skills, Customer Relations, Email Technology, Establish Priorities, Government, Help Desk, Identify Issues, Information Technology & Information Systems, Microsoft Windows Operating System, Online Chat, Presentation/Verbal Skills, Resolve Customer Issues, SNAP, Software Administration, Spreadsheets, Writing Skills
LOCATION
Jackson, Mississippi
POSTED
1 day ago
Job TitleJob Description Required Education: Associates Degree Preferred Certification: Certified Professional Business Analyst Required Skills/Experience: Candidate must have experience serving as primary point of contact for users experiencing help desk related issues Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project Experience in interacting with program areas and technical staff regarding business and information technology needs Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions Critical thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T Preferred Skills/Experience: Proficiency with JIRA (documented change system), Proficiency with Windows applications
About the Company
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Rose International
Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.