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Senior Help Desk Engineer

System One

Bethesda, MD

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JOB DETAILS
SALARY
$80,000–$95,000 Per Year
SKILLS
Business Solutions, Communication Skills, Documentation, Help Desk, Identify Issues, Microsoft Windows Operating System, Offshoring, On Site Support, Outsourcing, Problem Solving Skills, Process Improvement, Security Clearance, Service Delivery, Service Level Agreement (SLA), Technical Support, United States Citizen
LOCATION
Bethesda, MD
POSTED
20 days ago

Job Title: Senior Help Desk Engineer

Location: Onsite 5 days a week in Bethesda, Maryland

Type: Contract

Compensation: $80,000 - $95,000 annually

Contractor Work Model: Onsite

Security Clearance: US Citizenship required

Responsibilities

  • Manage and coordinate the activities of the onsite and offshore help desk team.
  • Serve as an escalation point for complex technical issues.
  • Monitor ticket queues and ensure SLAs are met.
  • Identify recurring issues and recommend process or infrastructure improvements.
  • Collaborate with internal departments to support technology needs and initiatives.
  • Maintain documentation and ensure knowledge sharing within the team.
Requirements
  • Minimum of 5+ years of IT support experience, including at least 2 years in a supervisory or lead role
  • Strong knowledge of Windows environments, Office 365, and common business applications
  • Experience managing hybrid or distributed support teams
  • Excellent problem-solving and communication skills
  • Familiarity with help desk ticketing systems and remote support tools
  • Onsite work commitment of 40 hours per week
  • Onsite support experience in a professional environment


System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2
#LI-CK1

Ref: #850-Rockville (ALTA IT)


About the Company

S

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com

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