The Exchange in Dallas, Texas, is hiring for an IT Help Desk Lead Technician. The role involves monitoring and manipulating IT Help Desk operations, resolving issues, and leading support staff. Candidates must possess strong problem-solving skills and experience in computer technical support.This position works in a 24x7 environment, requiring flexibility and commitment. A degree in Information Technology is preferred, along with the ability to create Standard Operating Procedures and train team members.#J-18808-Ljbffr