Senior Help Desk TechnicianDallas TX Hybrid Remote Austin TXInformation Technology Full Time Hybrid Hybridapply for this jobSenior Help Desk TechnicianEmployment Type Full TimeDepartment Help DeskCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk PC Assist support services to end users consisting of senior management attorneys support staff contractors and associated systems for the Executive Office for the United States Attorneys EOUSA.CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cutting-edge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovation appreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities. Skills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. using spreadsheets- Provide desk-side training for new employees and staff consisting of basic instructions on accessing and using standard desktop applications e.g. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required advantageous additional knowledge experience or competency considered favorable assets shall include- ITIL Foundations certification- Change Management experience- Active DOD clearance of Level 6 Public Trust or aboveOur CommitmentContact Government Services CGS strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years weve been growing our government-contracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.Here at CGS we value honesty through hard work and self-awareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore we offer a comprehensive benefits package- Health Dental and Vision- Life Insurance- 401k- Flexible Spending Account Health Dependent Care and Commuter- Paid Time Off and Observance of StateFederal HolidaysContact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.Join our team and become part of government innovationExplore additional job opportunities with CGS on our Job Boardhttpscgsfederal.comjoin-our-teamFor more information about CGS please visit httpswww.cgsfederal.com or contactEmail emailprotectedCJ40000 - 80000 a yearWe may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.apply for this job