Amazon Web Services (AWS), Analysis Skills, Best Practices, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Science, Customer Support/Service, Desktop Administration, Desktop PC, Disaster Recovery, Documentation, Establish Priorities, Firewalls, Hardware Administration, Healthcare, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Internet Security, Knowledge Base, Laptop PC, Leadership, Mentoring, Microsoft Active Directory, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Network Support, Peripheral Hardware, Printers, Problem Solving Skills, Procedure Development, Process Improvement, Remote Access, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software Administration, Software Patches, System Operations, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Technical Support, Time Management, VMWare, VPN (Virtual Private Network), Windows PowerShell, Wireless Communications, ZenDesk