Senior Area Customer Service Coordinator, HospitalityPOSITION PROFILEUnder the direction of the Field Manager this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes.Undertaking all customer support tasks in external customer/client facilitiesThe Area Customer Service Coordinator, Hospitality delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.This position will work closely with client's office administration to ensure we represent the customer's culture to the external world. This position is focused on and includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work-space prep, etc.), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distribution handling incoming and outgoing mail.JOB DUTIES AND RESPONSIBILITIESGreet visitors/guests -validate against guest lists, provide badge, parking validation as necessaryServe as company concierge in regard to guests, clients, staff, providing tours of facilities, recommendations for hotels, restaurants, points of interest, etc.Coordinate catering for meetings with support staff andcaterersMaintain and update company phone & speed dial listsSchedule meeting rooms, ensuring that each conference room has the necessary supplies and set-up prior to meeting timesAssist with audio visual equipment for meetingsBack up clerical support for ExecutiveAssistantsWhere/when appropriate, the individual will also be asked to help with other departmental/non- client businessactivitiesVendor procurement and coordination for special projectsAssist in daily management of facilities and provide support to Executive Level client facing staffRoutinely inspects Site Procedures Guide for accuracy and complianceKnowledgeable of all contracted services within assigned customer accountsPerforms daily visual inspection of site services and Ricoh and customer compliance to safety.Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.May require “standing in” for absences or vacations of the onsite resources, that may also include site leadership.Perform other duties asassignedQUALIFICATIONS (Education, Experience and Certifications)Typically Requires:Requires high school diploma orequivalentRequires 1-3 years of experience in the field or in a relatedarea.Experience working in Headquarters environment preferredKNOWLEDGE, SKILLS AND ABILITIESExceptional organizational and coordination capabilitiesStrong professionalism and integrity in all interactionsExcellent verbal and written communication skillsProven ability to deliver outstanding customer serviceProficient in Microsoft Office Suite and general PC applicationsEffective problem-solving and critical thinking skillsSkilled in operating audio-visual equipmentAbility to work independently with minimal supervisionWORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDSCould be required to move locations in one day should the business require it. Also, ability to cover accounts over an assigned operational areaMay require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.Typically, an office environment with adequate lighting and ventilation, and a normal rangeof temperature and noiselevelWork assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversifiedinformationMinimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers,books, files and small parts,etc.).Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend, and other times may vary.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.About UsCome Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:Choose from a broad selection of medical, dental, life, and disability insurance options.Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.Augment your education with team member tuition assistance programs.Enjoy paid vacation time and paid holidays annuallyTap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.Job InfoJob Identification 6226Job Category Service DeliveryPosting Date 03/20/2026, 06:38 PMDegree Level Some CollegeJob Schedule Full timeLocations Cleveland, OH, United StatesSalary Range $20.00 - $24.00Driving requirements Personal VehicleRelocation Option Relocation not available#J-18808-Ljbffr