Senior HR Business Partner

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.

From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.

10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.

But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.

If you want to be part of a team that's shaping the future of marketing technology - and actually enjoys doing it - you're in the right place.

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Introduction

We're looking for a Senior HR Business Partner to embed with our Customer Success organization and serve as a trusted people advisor. This role requires a strategic and analytical HR professional who thrives in a fast-paced environment, brings curiosity to every conversation, and can confidently influence senior leaders using data-driven insights.

You'll help leaders build high-performing, engaged teams while navigating the fast pace and complexity of a global martech company. This isn't a transactional HR role. You'll be a real thought partner to the business, with a seat at the table on workforce planning, org design, talent strategy, and change management.

Job Responsibilities

• Coach and advise Customer Success leaders (executives and their directs) on employee engagement, retention, culture, organizational design, and change management.
• Serve as a strategic partner on workforce planning - including build vs. buy decisions, geographic expansion, cost optimization, contingent labor, and M&A - in close partnership with Finance and senior leadership.
• Lead or support change management tied to org design changes: people impact, compensation implications, communication planning, and execution.
• Support leaders in translating employee survey results into meaningful action plans - consulting, advising, and helping drive follow-through, with ownership sitting with the business.
• Stay close to retention risk - conducting exit interviews or proactive pulse conversations as needed.
• Advise on individual people topics (promotions, off-cycles, performance cases, terminations) and manage larger-scale hiring and downsizing initiatives as needed.
• Drive adoption of enterprise talent programs including compensation planning, talent reviews, succession planning, and engagement initiatives.
• Take on HR ad hoc projects as the business evolves.

Knowledge and Experience

• 4-6 years of progressive HR experience, with demonstrated success as an HR Business Partner or similar role.
• Demonstrated ability to serve as a trusted advisor to senior leaders - building credibility quickly and influencing without authority.
• Strong business acumen: you think about people decisions in the context of business outcomes, not just HR best practices.
• Experience with workforce planning, organizational design, and change management in a fast-moving, matrixed environment.
• Ability to work effectively with regional HR partners across geographies and time zones.
• Highly organized with strong communication skills - you can manage multiple priorities and stakeholders without dropping the ball.
• Comfortable with ambiguity and able to drive projects to completion with minimal oversight.
• Ability to facilitate presentations and difficult conversations with senior leadership.
• You're not just AI-curious - you're already using it. You've experimented with AI tools to work faster, think sharper, or solve problems differently, and you're excited about what it means for how HR gets done. You bring a practical perspective on where AI adds value and where human judgment still leads.

Education

• Bachelor's degree in Human Resources or another relevant discipline. Masters degree preferred
• SHRM Senior Certified Professional (SHRM-SCP) or GPHR Certification a plus

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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