Job Description Job Description The Senior HR Generalist is responsible for supporting day-to-day human resources operations and providing guidance to employees and managers across key HR functions. This role focuses on executing core HR processes including employee relations, performance management, recruiting support, compliance, and employee engagement.The Senior HR Generalist works closely with HR leadership and department managers to ensure consistent application of policies, support workforce needs, and maintain a positive and compliant work environment.Key ResponsibilitiesSupport daily HR operations, including monitoring and responding to the HR inbox, handling employee inquiries, and ensuring timely follow-up on all requestsProvide day-to-day support to managers and employees on HR policies, procedures, and workplace mattersSupport recruiting efforts by coordinating with Talent Acquisition, assisting with candidate flow, ensuring timely interview follow-up, and supporting hiring managers throughout the processAssist with onboarding and offboarding processes, ensuring a smooth and compliant employee experienceHandle employee relations matters, including conflict resolution, investigations, disciplinary actions, and policy interpretationEnsure all employee relations cases are thoroughly documented, organized, and maintained, and prepare summaries or reports for HR leadership and the VP of HRProvide coaching and guidance to managers on employee relations issues, performance concerns, and proper documentation practicesSupport and guide managers through performance management processes, including documentation, corrective actions, and performance improvement plansMaintain accurate and up-to-date HR records, employee files, and documentation in compliance with company policies and legal requirementsAssist with compensation and benefits administration, including employee inquiries and support with job or salary changesProvide support and guidance to the HR team and employees on workers' compensation cases, leave of absence administration (FMLA, ADA, etc.), and payroll-related processes, ensuring accuracy, compliance, and timely resolution of issuesPartner with internal teams and vendors as needed to ensure proper handling of claims, leave tracking, and payroll coordinationSupport employee engagement initiatives that promote a positive workplace cultureIdentify and coordinate training and development needs, including compliance and management coachingEnsure compliance with federal, state, and local employment laws, as well as internal policiesPrepare and maintain HR reports, tracking logs, and basic analytics to support HR operations and leadership visibilityPartner with internal teams as needed to support HR-related processes, audits, and initiativesAssist with HR projects, process improvements, and organizational initiativesPerform other duties as assignedCore SkillsDemonstrated ability to work independently, exercise sound judgment, and take ownership of outcomes within established guidelinesStrong critical thinking and problem-solving skills, with the ability to assess situations and make informed decisionsSolutions-oriented mindset, with the ability to identify options and resolve issues prior to escalationAbility to prioritize effectively, recognizing when to escalate matters with appropriate context and recommendationsClear, professional, and consistent communication skills with employees, managers, and leadershipStrong alignment with departmental goals, processes, and expectations, ensuring consistency in HR practicesProven ability to manage multiple priorities, follow through on tasks, and resolve issues in a timely mannerHigh level of accountability, attention to detail, and organizational discipline, particularly in documentation and complianceSolid understanding of federal, state, and local employment lawsAbility to handle sensitive and confidential information with professionalismExperience supporting HR systems, reporting, and operational processesAbility to coach and guide managers on employee-related mattersBilingual English and Spanish preferredCompany Description We are a fast-growing, bilingual insurance agency in Forida and Texas. We help families and businesses find the rightcoverage — auto, home, life, and commercial — and we are looking for motivated bilingual professionals to join ourteam. Company Description We are a fast-growing, bilingual insurance agency in Forida and Texas. We help families and businesses find the right\r\n\r\ncoverage — auto, home, life, and commercial — and we are looking for motivated bilingual professionals to join our\r\n\r\nteam.