Cross-Functional, Data Quality, Documentation, Documentation Standards, Employee Orientation, HRIS/HRMS, Human Resources Processes, Identify Issues, Knowledge Base, Metrics, Military, Onboarding, People Management, Process Improvement, Service Delivery, Service Level Agreement (SLA), Staff Policies, Standard Operating Procedures (SOP), Systems Maintenance, Time Management, Trend Analysis
Senior HR Generalist
LHH Recruitment Solutions is currently seeking a Senior HR Generalist with at least 4 years of experience working in a similar role. This is a temp to perm opportunity, located in Manhattan, NY. Responsibilities include:
- Serve as a primary point of contact for employees and managers, responding to high-volume HR inquiries through a centralized ticketing system and ensuring timely, accurate resolution
- Triage and manage incoming requests related to onboarding, benefits, payroll, policies, and employee lifecycle events, escalating complex issues as needed
- Oversee end-to-end onboarding processes, including new hire documentation, system entry, orientation coordination, and ensuring a smooth employee experience
- Support offboarding activities such as exit documentation, system updates, and coordination with cross-functional teams
- Maintain and update employee records within the HRIS, ensuring data accuracy, compliance, and proper documentation standards
- Partner with Payroll, Benefits, IT, and Talent Acquisition to resolve employee questions and ensure seamless service delivery across HR functions
- Monitor ticket trends and identify recurring issues, recommending process improvements and knowledge base updates to enhance efficiency and self-service capabilities
- Provide guidance to employees on HR policies, procedures, and programs, ensuring a consistent and service-oriented approach
- Support employee lifecycle transactions including job changes, compensation updates, leaves of absence, and terminations
- Assist in maintaining and improving shared services workflows, SOPs, and service level agreements (SLAs)
- Train managers and employees on HR systems, processes, and self-service tools to improve adoption and reduce inquiry volume
- Contribute to HR reporting and metrics, including ticket volume, response times, and service delivery effectiveness
Experience:
- Minimum 4-6 years of HR experience
- Proficient with Workday
Work Site: Hybrid Employment Type: Temp to Perm Salary: $45-50/hr
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply
Ref: US_EN_27_814488_3128788