Senior HR Generalist

About the Organization

Liberty Dogs is a premier Service Dog training program whose goal is to empower Veterans with disabilities to lead more independent and fulfilling lives - enhancing their well-being through the unconditional support that Liberty Service Dogs provide. Located on a27-acre campus, it includes a training facility, dog housing, an administrative and multipurpose building, and accommodations for Veterans staying on campus to train with their Liberty Service Dogs.

Position Summary:

The Senior HR Generalist serves as a key member of the Human Resources team and supports the full employee lifecycle, including recruitment, onboarding, employee relations, performance management, leave administration, compliance, HR systems administration, employee communications, and engagement initiatives.

Reporting to the Senior Director of Human Resources, this role partners closely with leaders and employees across the organization to foster a positive workplace culture, ensure compliance with employment laws, and support organizational effectiveness. The ideal candidate combines strong HR technical expertise with sound business judgment, data-driven decision-making, and the ability to balance the needs of employees, leaders, and the organization.

This position will leverage HR analytics and workforce insights to identify trends, support strategic initiatives, and contribute to the continued growth and success of Liberty Dogs

Key Responsibilities:

Talent Acquisition & Workforce Planning

• Lead full-cycle recruitment efforts across all departments from requisition through onboarding.
• Partner with hiring managers to understand staffing needs and develop effective recruitment strategies.
• Draft, maintain, and update job descriptions and position requirements.
• Source candidates through job boards, social media platforms, professional networks, referrals, and community partnerships.
• Screen applicants, conduct interviews, coordinate interview processes, and manage candidate communications.
• Facilitate offer preparation, pre-employment processes, and onboarding activities.
• Track recruitment metrics including time-to-fill, source effectiveness, candidate pipeline activity, and retention of new hires.
• Support workforce planning and succession planning initiatives.

• Serve as a primary HR resource for employees and managers regarding workplace concerns, policies, and employment matters.
• Partner with leaders to address employee performance issues through coaching, development plans, corrective action, and documentation.
• Conduct or assist with workplace investigations and employee relations matters.
• Support conflict resolution efforts and recommend practical solutions that align with organizational values and employment law.
• Assist managers in fostering accountability, engagement, and high-performing teams.
• Promote a respectful, inclusive, and positive workplace culture.

• Administer employee leaves of absence, including FMLA, ADA accommodations, personal leaves, military leave, and return-to-work processes.
• Coordinate workers' compensation claims and return-to-work programs with safety team.
• Maintain accurate leave and accommodation records.
• Serve as a resource for employees regarding leave and workplace accommodation processes.
• Support employee wellness initiatives and Employee Assistance Program resources.

• Maintain accurate and confidential employee records and personnel files.
• Ensure HRIS data integrity and optimize workflows within BambooHR and related systems.
• Manage employee status changes, onboarding documentation, and employment records.
• Generate and maintain reports related to headcount, turnover, recruitment, attendance, and workforce demographics.
• Support continuous improvement of HR processes and systems.

• Develop and maintain key HR metrics and dashboards to support data-driven decision-making.
• Analyze trends related to recruitment, turnover, retention, employee relations, attendance, performance management, engagement, and other workforce indicators.
• Prepare monthly and quarterly reports for HR leadership and executive leadership.
• Identify trends, risks, and opportunities and provide actionable recommendations.
• Utilize HRIS and reporting tools to improve workforce planning and organizational effectiveness.
• Assist in forecasting workforce needs and supporting strategic staffing initiatives.
• Present HR data and workforce insights in a clear, meaningful, and actionable manner.

• Ensure compliance with federal, state, and local employment laws and regulations.
• Maintain knowledge of applicable labor laws, including FLSA, FMLA, ADA, USERRA, Title VII, ADEA, OSHA, ACA, and Nevada employment regulations.
• Support regulatory reporting requirements, audits, and compliance reviews.
• Assist in the development, implementation, and administration of HR policies and procedures.
• Partner with operational leaders to promote workplace safety initiatives and compliance efforts.
• Maintain confidentiality and safeguard sensitive employee information.

• Draft and distribute employee communications, policy updates, benefits information, and organizational announcements.
• Support employee recognition and engagement programs.
• Assist with employee surveys, feedback initiatives, and culture-building activities.
• Develop and maintain onboarding materials, employee resources, and handbook content.
• Support communication efforts related to organizational changes and HR initiatives.

• Demonstrated business acumen and understanding of organizational objectives.
• Ability to balance employee advocacy, leadership support, and organizational needs while maintaining fairness, consistency, and compliance.
• Strong judgment and decision-making skills in complex employee situations.
• Ability to influence leaders through data, sound reasoning, and HR best practices.
• Proven ability to build credibility and trusted relationships across all levels of the organization.
• Ability to navigate sensitive situations with professionalism, empathy, and accountability.
• Strong problem-solving and critical-thinking abilities.

• Experience: 7+ years of progressive HR experience in complex, high-accountability environments.
• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field, or equivalent combination of education and experience.
• 5-7 years of progressive Human Resources experience.
• Demonstrated experience in full-cycle recruitment and talent acquisition.
• Experience handling employee relations matters, investigations, conflict resolution, and performance management.
• Experience administering leaves of absence and workers' compensation programs.
• Experience utilizing HRIS systems and reporting tools.
• Experience developing and analyzing HR metrics and workforce data.
• Excellent verbal and written communication skills.
• Strong organizational and project management abilities.
• Advanced attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and HR technology platforms.
• Strong analytical and reporting capabilities.
• High degree of professionalism, discretion, and confidentiality.

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.
• BambooHR experience preferred.
• Experience in nonprofit, healthcare, veterinary, service, or mission-driven organizations is a plus.

• Must be comfortable working onsite daily in a facility with service dogs.
• Able to operate standard office equipment.
• Professional office environment, with dogs, dog dander and animal hair
• Ability to work occasional evenings, weekends, and special events as business needs require.
• May require periodic availability to support employees working outside traditional business hours.