• Resolve escalated cases from Tier 1 requiring advanced policy interpretation or exception handling• Manage complex issues across areas such as multi-step payroll corrections and retroactive adjustments, benefits escalations and vendor coordination, complex leave and absence cases• Own cases end-to-end, ensuring accuracy, timeliness, and clear communication• Serve as a trusted escalation point while minimizing unnecessary involvement of HRBPs and COEs• Execute complex HR transactions in core systems (e.g., Oracle, ServiceNow)• Analyze and resolve data integrity issues across systems and processes• Generate, create, and analyze standard and ad hoc reports• Identify root causes of recurring errors, system gaps, and manual workarounds• Ensure compliance with established controls, policies, and audit requirements• Partner with HR Tech and HRTO to test, validate, and refine system or process changes• Act as the primary owner of Tier 2 cases, coordinating across Payroll, Total Rewards, Employee Relations, Legal, COEs, HR Technology, and HRBPs• Set clear expectations with employees and managers regarding resolution timelines and next steps• Ensure issues are resolved effectively without re-escalation or 'recycling'• Escalate to Tier 3 or specialized teams only when appropriate, with complete context• Identify systemic issues through analysis of case trends, escalations, and rework, and recommend and support solutionsRequirementsBachelor's degree in Human Resources, Business, or related field (or equivalent experience)3–6 years of experience in HR operations, shared services, payroll, benefits, or HR systems, or complex case management in a process-driven or regulated environmentStrong experience with HR systems (e.g., Workday, ServiceNow, or similar platforms)Demonstrated ability to manage and resolve complex, cross-functional issuesStrong analytical thinking and written communication skillsAbility to operate effectively in ambiguous or exception-based scenariosATS Optimization KeywordsBelow are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.Hard SkillsPayroll CorrectionsBenefits AdministrationCase ManagementData Integrity AnalysisReport GenerationHR Systems (Workday, ServiceNow)Exception HandlingRoot Cause AnalysisProcess ImprovementAudit ComplianceSoft SkillsAnalytical ThinkingWritten CommunicationProblem SolvingCross-Functional CollaborationExpectation Management#J-18808-Ljbffr