Senior HRIS Administrator (UKG)

About Us 
A Specialty Path to Good Health 

Upperline Health is the nation’s largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.    
Treatment is transformative.   

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs. We put patients at the center of value-based care. 

About the Role

The Senior, HRIS Administrator (UKG) works within the Office of Human Resources, Total Rewards & Systems team reporting to the Sr. Director of Total Rewards & Systems. We are seeking a candidate who has experience with the UKG Pro system.  The role will be involved in current and future state business process mapping and improvements as we add modules to our current tenant. The candidate will be driving projects related to UKG, including system configuration, administration, communication and reporting. 

The Senior, HRIS Administrator (UKG) is responsible for HRIS system designs and service delivery in the areas of core human resources, benefits, talent acquisition, performance management, documents, and other systems which support HR initiatives. This role will perform requirements gathering, project leadership, application configuration, process and technical documentation, and recommend system design changes based on user needs.  This role will work closely with the Learning and HR Business Partner Teams to implement changes.

This role also serves as a subject matter expert with ensuring data integrity, testing of system changes, analyzing data and process flows as well as building key KPI reports to drive business decisions.

What You'll Do:

Requirements Gathering, System Design, Reporting and Improvement

• Leads or participates in multiple projects which improve or increase system efficiencies and effectiveness operating under HR business processes. Manages project scope; adjusts schedules when necessary; determines daily priorities; ensures efficient and on-time delivery of project tasks and milestones; follows proper escalation paths; and manages communication plans and user relationships
• Leads and/or assists with HRIS projects involving implementations, developing new functionality, integrating new systems and processes with existing ones; and partners with internal and external customers to ensure systems provided meet the long-term business strategie.
• Works with HR and business leaders to evaluate business processes and KPIs necessary to drive business outcomes. Designs systems specifications to meet business needs
• Develops and maintains full suite of People Reporting (standing reports). Partners with cross functional team members to eliminate ancillary reports to move to single source reporting. Owns reporting and analytics approach and deployment. Use of joins methodology for reporting
• Serves as subject matter expert for HR systems. Applies knowledge to maintain effective system utilization and accuracy

HRIS Systems Administration and Production Support

• Serves as the primary HRIS/ATS/LMS admin (all currently on track to be a single tool)
• Provides daily administration and technical support for HRIS systems and processes including launching annual processes, researching and resolving systems issues and unexpected results or technical process flaws. Escalates issues as needed with vendor or programmer to attain resolution of issue
• Supports the in-process transition of LMS and ATS to HRIS (UKG) Platform.  If needed, support implementation of additional systems (not currently scoped)
• Develops, manages, and supports self-service functionality; Design self-service features based on future needs to improve user experience and continue to leverage technology
• Implements and tests system design changes and upgrades
• Analyzes audit needs and develops standard audit reports of the HRIS system for functional areas
• Supports HRIS upgrades, patches, testing, and other technical projects as assigned
• Supports maintenance of system tables and business rules
• Assists with the development and maintenance of reference materials and provides on-going support for end-users (in partnership with Learning)
• Notifies affected users of technical or known issues in a timely manner
• Responsible for testing and troubleshooting of systems

Data and Process Improvement

• Collaborates and coordinates across functional areas in HR to ensure transactional processes comply with policies and procedures
• Runs audit queries on a daily basis to verify and analyze integrity, consistency and accuracy of data
• Recommends process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy
• Partners with users and other functional areas of HR on best practices for transactional work; Creates and maintains related documentation
• Provides data entry and auditing support during peak periods
• Participates as a data management subject matter expert on cross-functional projects
• Continually increases HRIS knowledge through participation in user groups, webcasts, trainings, etc. to ensure best practices and to keep up on current trends
• Designs and builds ad hoc reports and reports that support project initiatives

Required Skills & Qualifications:

• BA/BS or equivalent work experience
• 3-5 years of HRIS systems administration experience with UKG, specifically with multi-site, multi-company complexities
• Functional HR knowledge
• Human Resources Systems ERP implementations or migration experience
• Upgrade experience within HCM or systems migrations to other ERP or cloud systems
• Demonstrated experience in leading and managing multiple projects with varying degree of complexities
• Demonstrated ability to exercise good judgment in evaluating situations and making assessments for decisions
• Ability to translate functional business requirements into technical specifications
• Ability to work independently and meet deadlines
• Strong analytical skills and attention to detail
• Exceptional customer service and communication skills
• Excellent organizational skills and ability to manage multiple priorities
• Ability to handle confidential information in a responsible and accurate

Benefits
Competitive benefit options include comprehensive medical, dental and vision plans, 401K (matching), PTO and parental leave.

Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time