Senior HRIS Analyst (Hybrid)

The Sr. HRIS Analyst position is responsible for HR operational and system support to all Belk locations and will serve as an escalation point to resolve issues. This position is expected to function as developer and Tier 2 support for HR systems as part of the HRIS team while ensuring that service level agreements (SLAs) are met for all tasks. The HRIS team is currently responsible for 7 HCM modules of Workday as well as its Security Administration.

Essential Functions:

• Function as system administrator and for one or more HRIS-managed systems, including development, configuration and table maintenance. Our current system is Workday.
• Tier 2 support for one or more HRIS-managed systems  This includes acting as point of contact for the vendor representative, configuring the system as needed, leading User Acceptance Testing (UAT) for changes to the vendor system, notifying end users of any down time or changes to the system, and documentation of processes and procedures surrounding the system
• Develop job aids to support the HRIS team and functional users and train as needed
• Responsible for achieving measurable results related to transaction volume, accuracy and timeliness
• Recommend opportunities for system enhancements to simplify and streamline operations
• Prepare reports to monitor performance and completion rates as needed
• Maintain and update highly confidential information on a daily basis
• Special projects as assigned

Education:

• Associate's degree and/or equivalent years of experience required 

Work Experience:

• 3-5 years of applicable experience required 
• Extensive end-user experience or basic configuration experience with Workday required
• Experience in HR Operations and a customer service environment required 

Knowledge, Skills & Abilities:

• Excellent communication and customer service skills. Role will be expected to communicate well at all levels of the organization
• Time management skills to meet critical SLAs across all transaction types
• Detail oriented with strong organizational and planning skills
• Demonstrated ability to handle and maintain confidential information
• Basic to intermediate Microsoft Office knowledge
   

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