Job Description We are seeking a dynamic experienced Senior Human Resources Manager to join Workplace Experience Group. This role is responsible for leading HR initiatives, fostering positive employee relations, and ensuring compliance with employment laws, company policy, and collective bargaining agreements. The ideal candidate will be a proactive HR partner to the national account team and a trusted advisor to employees. Job Responsibilities Lead and manage HR operations across multiple client locations, ensuring alignment with organizational goals. Provide guidance to people leaders across the multi-site portfolio on matters of employee relations, performance management, and disciplinary processes. Oversee talent acquisition, onboarding, performance management, and employee development initiatives. Maintain consistent and clear lines of communication with leaders within the portfolio, sharing relevant company policy changes and updates, legal considerations, and organization requirements as necessary to ensure compliance with federal, state/provincial, and local employment laws and regulations. Partner with leadership to drive employee engagement, retention, and organizational culture. Conduct investigations and resolve complex employee relations issues with discretion and fairness. Analyze HR metrics and provide insights to support data-driven decision-making. Qualifications Bachelor's degree in Human Resources, Business Administration, or related field Minimum of 5-7 years of progressive HR experience, with at least 3 years in a unionized environment; preferably with multi-site experience Ability to travel 40-50% Strong knowledge of labor laws, collective bargaining processes, and union contract administration Builds trust and credibility with stakeholders at all levels through clear, empathetic, and persuasive communication Excellent interpersonal, negotiation, and conflict-resolution abilities Ability to work effectively in a fast-paced, dynamic environment An innate desire to provide exceptional hospitality experience to our clients Proven ability to communicate effectively, both in writing and verbally, including timely follow-through and capability to communicate with leaders at all levels Demonstrates integrity, fairness, and accountability in all HR practices and decisions Preferred Qualifications: HR certification (e.g., SHRM-SCP, SPHR, CHRL) Experience in a multi-site or global organization Strong familiarity with HRIS platforms and data analytics tools Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.