Senior Human Services Caseworker

Senior Human Services Caseworker

Salary

See Position Description

Location

New Hanover County, NC

Job Type

Full-Time

Job Number

202600134

Department

SOCIAL SERVICES

Opening Date

06/01/2026

Closing Date

6/15/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Position Information

New Hanover County is seeking a customer oriented Human Services Caseworker, Senior to join our Social Services Department. The Human Services Caseworker, Senior provides support, technical training and expertise to staff who determine eligibility across all Economic Services program areas. Some positions work to maintain the integrity of public assistance programs by detecting and protecting from fraud, abuse, and overpayment.

Essential Duties:

• Conducts reviews of case actions taken by new and seasoned caseworkers, according to departmental procedures.
• Remains abreast of policy changes and assists with communicating changes and recommending training areas needed.
• Serves as subject matter expert for multiple programs; advises caseworkers on policy interpretation and helps resolve problem cases.
• Compiles and enters data into appropriate computer databases.
• Provides technical support by troubleshooting cases in NC Fast for all programs to help resolve case errors; creates ticket with State by phone or portal when unable to resolve case errors; and serves as a point of contact for the NC Fast state program.
• Provides ongoing feedback to employees and supervisors regarding performance and makes recommendations on identified areas of improvement needed.
• Researches and completes merge report for duplicate CNDS identifications numbers in the NC Fast system.
• Assists in the development and implementation of performance improvement and corrective action plans.
• Maintains manuals documenting policy, practices, and SOPs.
• Performs analysis of data and creates reports on training and regulatory compliance used in performance evaluations.
• Stays abreast of policy and changes and assists in the communication of process changes that may result.
• Assists in processing cases during times of high volume.
• Assists with special projects associated with agency priorities as identified.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.

New Hanover Countys Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. New Hanover County Public Health is a fast paced environment comprised of a team of dedicated professionals who stay committed to the Countys goal of superior public health and public safety by providing services in the areas of nutrition, personal health, environmental health, school health, maternal health, child health, community health, counseling, epidemiology, lactation, health education and health administration. Ideal candidates for the Health department must have an eye for detail, the ability to multi task and shift priorities seamlessly and an overwhelming desire to serve the citizens of our county.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

• Hours:

Hours are 8:00 AM - 5:00 PM Monday through Friday. On a rotating schedule, certain Tuesdays will be a 9:00 AM - 6:00 PM schedule. Must be available to work during emergency situations.

Salary Information:

The hiring range for this position is $48,678 - $65,715. Salary will be determined based on qualifications, internal equity, budget, and market considerations. Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page atwww.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Qualifications

High School Diploma or General Equivalency Diploma (GED) and two (2) years of experience working as a caseworker in an economic services program administered at NHC. Education beyond the minimum cannot substitute for required years of experience.

Other Information

Important Applicant Information:

After the priority date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.

Candidates referred to the department will receive an email requesting important information pertinent to the position applied for. Updates regarding your application can be viewed through your applicant portal.

If you have had an interview and would like to inquire about the status of your interview, please contact the hiring manager that you interviewed with.

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.

New Hanover County offers a competitive benefits package designed to encourage and support your health, well-being and productivity to include

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates, please click here.

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Note: All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.

01

Are you currently an employee at New Hanover County?

• Yes
• No

02

Please select your highest level of education from the following choices.

• Masters Degree or higher in Social Work.
• Masters Degree or higher in the Human Services field other than Social Work.
• Masters Degree or higher in an area outside of the Human Services field.
• Bachelors Degree in Social Work.
• Bachelors Degree in the Human Services field, other than Social Work.
• Bachelors Degree in an area outside of the Human Services field.
• No degree at a Bachelors level or above.

03

Does your experience include work at a department of social services in a position of as an economic services caseworker, income maintenance caseworker, or eligibility specialist for a department of social services?

• Yes
• No

04

Please indicate your years of experience as a universal or economic services caseworker.

• No experience as a universal or economic services caseworker.
• Less than one year of experience as a universal or economic services caseworker.
• One year but less than two years of experience as a universal or economic services caseworker.
• Two or more years of experience as a universal or economic services caseworker.

05

If you indicated above that you have experience working with low income families, please tell us where this is experience was and how it is related to determining program eligibility as a universal caseworker.

06

Please indicate experience working with the following computer programs. (Check all that apply)

• NC FAST
• Northwoods/Compass
• OneCase
• MS Office

07

Please check the public assistance programs in which you have experience.

• Food Stamps
• Family & Childrens Medicaid
• Adult Medicaid
• Work First Family Assistance (AFDC)
• Day Care
• No experience with the above public assistance programs.

Required Question

Employer New Hanover County

Address 230 Government Center Drive - Suite 135

Wilmington, North Carolina, 28403

Phone 910-798-7178

910-798-7178

Website https://www.governmentjobs.com/careers/nhc