Senior IAM Infrastructure Administrator

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior IAM Infrastructure Administrator

Role Summary

We are seeking a highly skilled IAM Infrastructure Administrator with deep expertise in Ping (ForgeRock) Identity Platform to support and manage enterprise identity and access management services. This role is responsible for the installation, configuration, maintenance, and optimization of IAM infrastructure to ensure secure, scalable, and highly available identity services across the organization.

Key Responsibilities

• Administer and support the Ping (ForgeRock) Identity Platform (AM, IDM, DS, IG)

• Install, configure, and maintain IAM environments across development, QA, and production

• Manage identity infrastructure including:

• Access Management (SSO, MFA, federation)

• Directory Services (LDAP, replication, tuning)

• Identity Governance and lifecycle management

• Monitor system performance, availability, and capacity; implement proactive improvements

• Troubleshoot and resolve IAM-related issues across infrastructure, application, and integration layers

• Configure and maintain:

• Authentication trees/journeys

• OAuth2, OpenID Connect, SAML integrations

• Policy enforcement and access controls

• Support high availability and disaster recovery (DR) configurations

• Work closely with DevOps teams to implement CI/CD pipelines for IAM deployments

• Perform patching, upgrades, and security hardening of IAM systems

• Maintain system documentation, runbooks, and operational procedures

• Ensure compliance with security policies and regulatory requirements

Required Qualifications

• 10+ years of experience in Identity and Access Management (IAM)

• 5+ years of hands-on experience with Ping (ForgeRock) (AM, IDM, DS preferred)

• Strong experience with:

• LDAP directory services and schema design

• SSO, Federation, and Identity protocols (SAML, OAuth2, OIDC)

• Experience administering Linux/Unix systems

• Familiarity with web/app servers (Tomcat, Nginx, Apache)

• Experience with scripting (Shell, Python, or similar)

• Understanding of networking fundamentals (DNS, load balancing, SSL/TLS)

• Experience with monitoring tools (Splunk, Prometheus, etc.)

• Strong troubleshooting and performance tuning skills

Preferred Qualifications

• Experience with containerization and orchestration (Docker, Kubernetes)
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Knowledge of DevOps tools (Jenkins, Git, Ansible, Terraform)
• Experience integrating IAM with enterprise applications (SAP, Salesforce, etc.)
• Security certifications (e.g., CISSP, CISM) or ForgeRock certifications

Soft Skills

• Strong problem-solving and analytical skills
• Ability to work independently and in a team environment
• Excellent communication and documentation skills
• Ability to manage multiple priorities in a fast-paced environment

Flexible Working

At Conduent, we value individuality and flexible working arrangements. In this role, you can expect:

• Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance.

We offer perks and rewards designed to support you:

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $110K - 143K annually.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent''s ADAAA Accommodation Policy.