Job Summary:
Job Description:
This is a remote position.
You have a commitment to providing the best customer service possible and the ability work as a team to ensure the successful deployment of Trapeze EAM software solutions. You are looking for an exciting opportunity to contribute to a leading software company’s implementation strategy and grow our customer base.
Travel is required (up to 50% within North America)
THE PRODUCT
Trapeze EAM is a comprehensive transit asset management software application designed for tracking the management and maintenance of all transit infrastructure for which a transit agency is responsible: rolling stock (bus, railcar, non-revenue), facilities assets (stations/shelters), track/fixed guideway (linear), maintenance of way, etc. You will be leveraging our Trapeze Enterprise Asset Management (EAM) suite of software to help Trapeze clients and their passengers in their journey.
THE POSITION
The Implementation Consultant works directly with clients and colleagues to improve transit operations using Trapeze's Enterprise Asset Management products. Some of the responsibilities as part of your role include:
- Mastering the Trapeze EAM product suite and providing subject matter expertise to Trapeze's EAM customers.
- Analyzing customers’ business requirements and objectives to develop business processes to meet their needs.
- Developing and delivering project artifacts such as process diagrams, gap analysis documentation, and functional and technical design documents throughout a project.
- Working with the Project Manager to ensure we deliver within project scope, budget, and timeline.
- Working with Product and Development to report product issues and communicate gaps from customer’s perspective.
- Perform training, consulting, or other support for customers.
- Traveling to customer sites in North America to help improve their operations with Trapeze's products and services.
Required Skills/Experience:
- Experience with integrating EAM systems with other enterprise solutions.
- Ability to analyze data and generate actionable insights.
- Knowledge of databases, SQL, and scripting languages.
- Strong troubleshooting, testing, problem solving and analysis skills.
- Ability to understand and write technical documentation.
- The ability to use business acumen and consulting skills to develop customers.
- Ability to understand and communicate technical information to non-technical audience.
- Ability to prioritize, plan, manage and execute to commitments.
- Strong knowledge of MS Office products including Excel, PowerPoint, Project, and Visio.
- Strong Business analysis skills.
- Experience working in an agile/hybrid/waterfall methodology for software implementation.
- Ability to travel up to 50%
Desirable Skills/Experience:
- Familiar with Enterprise Asset Management (EAM) software.
- Experience in Asset Management, Maintenance and/or the transit industry
- Experience working in a cloud environment.
- Ability to influence the customer in understanding the need to impress this change upon the organization (i.e., customers to accept new processes, new software etc.)
- Project Risk Identification, mitigation, and resolution
Worker Type:
Regular
Number of Openings Available:
1