Senior Informaticist Process Insights

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The Senior Informaticist works in the Process Insights team to analyze and provide quantitative insights from our AI Process Insights tools. They may coordinate with other analytics, IT and business areas across the organization to ensure work is completed with insights from knowledge SMEs. The Senior Informaticist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Program Summary

The Simplification Center of Excellence (CoE) is building a new enterprise capability that helps teams create simpler, more effective, and more human‑centered solutions for associates, members, patients, and providers. Joining this team means contributing directly to how the organization understands work today and builds better experiences for the future.

The CoE develops shared tools, methods, and guidance that support teams from discovery through delivery-bringing together process insight, research, ideation, rapid prototyping, and impact assessment to improve both speed and quality of outcomes. By establishing these capabilities, the team enables more informed decisions, stronger solution design, and greater confidence in what gets built and delivered.

Position Overview

We are seeking a Senior Informaticist to serve as a data and analytics expert within our process intelligence/mining program, working alongside a Program Manager. In this role you will contribute deep analytical expertise, translating complex process and operational data into clear, actionable insights that drive decision-making, prioritization, and continuous improvement.

You will leverage AI process mining tools such as Skan AI, and enterprise data sources to interpret how work is performed, identify meaningful patterns, and help define the metrics that matter most. Using tools such as Power BI and advanced visualization techniques, you will design, build, and continuously refine dashboards and infographics that make insights intuitive, compelling, and immediately usable by leaders and delivery teams. Your ability to combine quantitative analysis with strong visual storytelling will ensure data is not only accurate, but actionable.

Use your skills to make an impact

Key Responsibilities

• Define and support the data strategy for each program that is onboarding to a task mining initiative.
• Assess data readiness; identify source systems, event logs, and required data feeds for each program.
• Interpret process, operational, and engagement data generated through task mining and related data sources to support insight generation for a single operational engagement.
• Design, build, and maintain dashboards using Power BI, translating complex data into clear, intuitive views tailored to the needs of the pod and operational team.
• Work collaboratively with the Program Manager and operational partners to define, refine, and monitor key metrics and KPIs that reflect engagement goals and performance.
• Apply creativity and visual storytelling techniques to experiment with infographics and alternative data visualizations, making insights easier to understand and act upon.
• Analyze trends, patterns, and variances in data to surface opportunities, risks, and emerging signals relevant to the engagement.
• Iterate on dashboards and visuals based on user feedback, changing engagement needs, and evolving questions, ensuring outputs remain relevant and actionable.
• Clearly communicate analytical findings through concise narratives and visuals that support discussion, decision-making, and next steps within the pod.

Core Skills & Attributes

• Data Interpretation & Analytical Thinking

Strong ability to interpret complex process and operational data, identify patterns and trends, and translate findings into meaningful insights aligned to engagement goals.

• Dashboard Design & Data Visualization

Proven experience designing and modifying dashboards in Power BI, with an emphasis on clarity, usability, and visual storytelling rather than static reporting.

• Creative Use of Infographics

High level of creativity in experimenting with infographics and alternative visual formats to make data intuitive, engaging, and action‑oriented.

• Metrics & KPI Development

Experience working with stakeholders to define, refine, and monitor key metrics and KPIs that support operational understanding and performance tracking.

• Stakeholder Collaboration

Comfortable working closely with Program Managers and operational partners within a pod model, adapting analyses and outputs based on evolving questions and feedback.

• Communication & Data Storytelling

Ability to communicate insights clearly through concise narratives and visuals, tailoring messages to operational audiences with varying levels of data fluency.

• Attention to Detail & Data Rigor

Careful, methodical approach to data validation, consistency, and accuracy, balanced with the ability to move quickly in an engagement‑based environment.

• Adaptability & Learning Mindset

Thrives in a dynamic engagement setting, quickly learning new domains, adjusting analytical approaches, and iterating on outputs as needs evolve.

Experience

• 5+ years of experience in data analytics, informatics, business intelligence, or a related analytical discipline, with a focus on operational or process‑oriented data.
• Hands‑on experience designing, building, and maintaining dashboards in Power BI, including the ability to modify and iterate on existing dashboards as engagement needs evolve.
• Experience working with process, workflow, or engagement data (e.g., operational metrics, performance data, or AI‑generated process insights) to support analysis and decision‑making.
• Demonstrated experience defining, refining, and analyzing key metrics and KPIs in partnership with operational or delivery teams.
• Proven ability to use data visualization, infographics, and visual storytelling techniques to make insights clear, compelling, and actionable for non‑technical audiences.
• Experience working in a collaborative, pod‑based or cross‑functional team model, partnering closely with program, product, or operational stakeholders.
• Comfortable operating as a senior individual contributor, balancing analytical rigor with flexibility, creativity, and responsiveness in an engagement‑driven environment.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$97,900 - $133,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.