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Senior Information Systems Support Technologist

Bechtel Plant Machinery

Monroeville, Pennsylvania

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JOB DETAILS
SKILLS
Administrative Skills, Adobe Acrobat, Bookkeeping, Business Development, Business Services, Business Solutions, Computer Security, Cryptography, Customer Support/Service, Customer/Client Research, Data Administration, Data Entry, Data Management, Data Quality, Database Administration, Entertainment and Media, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Laptop PC, Logistics, Media Buying and Planning, Metadata, Microsoft Product Family, Microsoft SharePoint, Multimedia, Operational Audit, Operational Strategy, Operational Support, Oracle ERP, Process Improvement, Quality Assurance, Security Auditing, Support Documentation, Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing, Testing, Viruses
LOCATION
Monroeville, Pennsylvania
POSTED
Today
Location:Monroeville, Pennsylvania
Job Title: Senior Information Systems Support Technologist
Status:Full-time
Annual Salary Range: $54,200 - $83,800
*Salary commensurate with education and experience.

Job Summary

The Senior Information Systems Support Technologist works under limited direction and performs complex technical functions to support company operations in areas including but not limited to providing logistics and business system user and account support, data administration and other information system transactional support, and creating and/or transferring media with a variety of platforms while safeguarding NR Program data and preventing cyber risks. The Senior Information Systems Support Technologist administers logistics and business systems user accounts, responds to system support tickets, provides tier 1 support and ticket dispatch, administers company multi-media equipment, and other routine administrative tasks to support information systems and media center tasks. Additionally, they will perform data offload and data administration tasks, visit requests, and training administration duties, and scanning and electronic filing of account information. They will participate in routine audits and self-assessments and support operational efficiencies by identifying, recommending, and implementing approved process improvements.

Essential Duties:

  • Administer Enterprise System Accounts by performing the following actions:
    • Assigning user help desk tickets and triage.
    • Creating new user accounts.
    • Managing existing accounts (disabling, re-enabling/reactivating, unlocking and deleting).
    • Assigning the appropriate access role/privileges to user accounts.
    • Troubleshooting user access issues.
  • Scan and electronic file account paperwork. Provide Company Business System Information System Support including Oracle-ERP Tier 1 and future developed business system solutions by performing the following actions:
    • Help desk triage,
    • System access requests, system data entry and upkeep,
    • Transactional system account administration and system support,
    • SharePoint or Microsoft suite of line-of-business apps of Power Apps;
    • PDF scrapping to conduct data accuracy checks
    • Perform data offloads and file transfer data accuracy checks.
    • Data administration tasks, visit request, and training administration duties.
    • E-document support (e.g., file scanning, uploads, administering repositories, etc.)
    • Transactional/data management, other business services and aid to other/all IT professional level work.
  • Perform virus scanning of incoming BPMI contract submittals (media) via supplier e-sheets or ingress onto BPMI site.
  • Ensure proper handling and processing of department incoming e-sheets.
  • Serve as the ADSARS Drawing database administrator for BPMI which duties include but not limited to:
    • Initial upload and new revisions of drawings to ADSARS.
    • Correct any necessary metadata changes.
    • Troubleshoot to ensure quality assurance.

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  • Maintain and execute the guidance contained in the Media Center camera plan.
    • Responsible for distinguishing between on-site and off-site usage and the corresponding forms.
    • Responsible for BPMI owned projectors and tracking whereabouts of multimedia equipment and accessories.
    • Transfer user data to the applicable network designated by the requester and ensuring all usage logs are filled out in their entirety.
  • Generate and post Technical Manual Encrypted Media Passwords to the NR Information Portal.
  • Perform various tasks related to the administration of BPMI Media Center laptops Perform Media Center tasks to ensure the proper and secure ingress/egress of NR Program data. Tasks include but are not limited to the following:
    • Transfer user data from NNPP to PrimeNet network.
    • Upload files from media to NNPP and PrimeNet user folders.
    • Creation of media from NNPP and PrimeNet using standardized procedures and applying appropriate classification labels.
    • Encrypt sensitive and classified media created from NNPP and PrimeNet with the applicable encryption software.
    • Maintain all required forms/logs for traceability and auditing purposes.
  • Engage in routine audits from BPMI Security and NNL IT and any self-assessments.
  • Identify, recommend, and support implementation of process improvements in support of Information Systems and Media Center Operations.
  • Maintain knowledge of Logistics Systems and Business Systems Procedures and Desk References.
  • Maintain knowledge of IT Standard Opera

About the Company

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Bechtel Plant Machinery

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