Senior Infrastructure Manager

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Senior Infrastructure Manager

Location

New York, NY

Reporting To

AVP, Infrastructure

Job Summary

The Senior Infrastructure Manager is responsible for the operation, reliability, and modernization of enterprise infrastructure platforms, including data center, server, storage, backup, disaster recovery, and cloud-adjacent services. This is a hands-on leadership role with an expectation that the manager remains technically engaged in the design, implementation, and troubleshooting of infrastructure technologies across on-premises and cloud environments.

In addition to leading engineers and vendors, the Infrastructure Manager actively participates in architecture decisions, operational support, and modernization initiatives to ensure infrastructure platforms are secure, resilient, and aligned with business and regulatory requirements.

Core Technologies and Platforms (Hands-On Expectation)

• Virtualization & Compute: VMware
• Cloud Platform: Microsoft Azure
• Disaster Recovery & Replication: Zerto & Microsoft ASR
• Backup & Recovery: Commvault & Azure Backup
• IT Service Management & CMDB: ServiceNow (CMDB, ITOM aligned environments)
• Monitoring and Alerting Platforms: Solarwinds, PagerDuty, and VMware vROPs
• Application and Desktop Delivery Platforms: Citrix and AVD
• Operating Systems: Windows Server
• Data Center Environments

Key Responsibilities

• Manage and remain hands-on with day-to-day operations of enterprise infrastructure platforms, ensuring availability, performance, and stability
• Design, implement, and support on-premises and cloud infrastructure solutions, including compute, storage, backup, and disaster recovery
• Lead infrastructure initiatives including upgrades, refreshes, disaster recovery improvements, and large-scale modernization programs
• Oversee and actively engage in data center operations, virtualization, storage, backup, and recovery platforms
• Lead incident response and serve as an escalation point for complex technical issues, including root cause analysis and remediation
• Manage infrastructure vendors and service providers while retaining technical ownership of delivered solutions
• Lead, coach, and develop infrastructure engineering staff through direct technical mentorship
• Support CapEx and OpEx planning with hands-on input into platform design and technology selection
• Ensure infrastructure environments meet security, audit, and compliance requirements
• Maintain accurate asset and configuration data aligned with CMDB standards

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 8-10+ years of progressive enterprise IT infrastructure experience
• 3-5+ years in an infrastructure leadership role with direct hands-on technical responsibilities
• Demonstrated hands-on experience supporting and operating enterprise infrastructure in on-premises and cloud environments
• Strong hands-on experience with data center operations, virtualization, storage, backup, and disaster recovery platforms
• Experience with large-scale infrastructure modernization programs
• Ability to act as a technical escalation point and actively participate in troubleshooting complex issues
• Experience leading technical teams and managing vendors
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience in financial services or other regulated environments
• Hands-on experience with hybrid cloud or cloud-adjacent architectures
• Familiarity with ITSM and CMDB platforms (ServiceNow preferred)

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.