Senior Manager It Infrastructure And Services
Aculocity operates as the technology arm of GVW Group. Aculocity supports seven operating companies across a global footprint, including four primary locations, two of which are manufacturing plants. Operations span North America, South Africa, Costa Rica, and India, requiring strong operational discipline, cultural awareness, and execution in tightly integrated IT and IT/OT environments.
Role Summary
This role is the senior operational leader for IT Infrastructure and Services across GVW Group. The role is accountable for day-to-day operational execution, service reliability, scalability, and discipline across enterprise infrastructure, cloud platforms, identity, networks, and end-user services.
This is a hands-on leadership role, not a purely strategic or oversight position. The Senior Manager is expected to remain deeply engaged in operations, personally involved in major incidents, escalations, and complex technical decisions, while building and enforcing a disciplined, execution-focused operating model.
This role owns operational outcomes, not security strategy or budgets, and acts as the senior escalation and execution authority for infrastructure and service operations across a global manufacturing environment.
The role is expected to use and operationally manage AI-enabled tools and platforms to improve efficiency, reliability, and execution across IT operations and supported business services.
Key Responsibilities
- Infrastructure & Service Operations
- Operational Leadership & Execution
- AI-Enabled Operations & Execution
- Helpdesk & End-User Services
- Hands-On Technical Leadership
- People Leadership & Capability Building
- Process, Governance & Discipline
- Cross-Functional & Manufacturing Alignment
Required Experience
- 12+ years in infrastructure, systems, or IT operations
- 7+ years in senior, hands-on operational leadership roles
- Direct ownership of helpdesk and end-user service delivery
- Experience supporting manufacturing, industrial, or engineering-heavy environments
- Proven success operating in lean, high-demand organizations
Required Capabilities
- Strong operational judgment, prioritization, and execution discipline
- Calm, decisive leadership under sustained pressure
- Willingness and ability to remain technically hands-on
- Comfortable making decisions with incomplete information
- Direct, concise communication style
- Low tolerance for operational ambiguity or chronic failure
- Professional curiosity and continuous improvement mindset
Preferred Experience
- Global or multi-region IT operations responsibility
- ERP, PLM, CAD, and engineering toolchains
- Automotive or heavy manufacturing exposure
- IT/OT convergence environments
Reporting & Accountability
- Reports to: Senior Director of Infrastructure & Security
- Direct reports: Up to four senior leads or managers
- On-call: Senior escalation participation as required