Overview
Job Summary
We are seeking a Senior Telecom Engineer to design, implement, and support enterprise voice and unified communications systems. This role is responsible for maintaining high availability, optimizing performance, and leading telecom initiatives across the organization.
Key Responsibilities
· Design and implement Cisco Unified Communications (CUCM), Unity Connection, and VoIP solutions
· Architect, deploy, and support Voalte and Spok communication solutions, driving system reliability, scalability, and integration across the enterprise.
· Monitor telecom infrastructure health and proactively address performance issues
· Provide Tier 3 support and serve as escalation point for complex voice issues
· Collaborate with network, security, and application teams on integration projects
· Perform capacity planning and develop strategies for system growth
· Lead telecom-related projects including upgrades, migrations, and new deployments
· Document configurations, call flows, and operational procedures
· Manage vendors and telecom service providers
Requirements
· 7+ years of telecom or voice engineering experience
· Strong experience with: Cisco CUCM, Unity, CUBE, SIP, Spok, Voalte, VoIP protocols and call flows, Cisco certifications preferred (CCNP Collaboration, CCIE).
·Experience in enterprise or multi-site environments.