Senior Investigator - Consumer Protection Unit

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Insurance (IDOI):

The purpose of the Indiana Department of Insurance is to protect Hoosiers as they purchase and use insurance products to keep their assets and their families from loss or harm. Consumers may need assistance with certain claim situations or just help in understanding how their policies work. Our other primary obligation is to monitor the financial solvency of the insurance companies domiciled in Indiana so that the legal promises made in insurance policies are honored. To these ends, our Department staff is committed to providing exceptional customer service for both our consumers and our companies, and to maintain a fair and objective viewpoint as we examine each issue and circumstance within our jurisdiction.

Role Overview:

The Senior Investigator is responsible for the investigation of complaints filed by consumers or initiated by Department staff. Following the complete investigation of relevant facts, the Senior Investigator will apply relevant statutes, regulations, and legal precedent to determine whether there has been a violation of Indiana insurance law. The Senior Investigator will work to resolve consumer complaints and assist Department staff in bringing adminstrative action against persons or entities who violate Indiana Code.

Salary:

The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Examine corporate records, policies, procedures, and treatment of policy holders to determine effectiveness of an insurance company's or entity's management and compliance with the insurance code and regulations.
• Analyze investments and/or insurance transactions for legality, valuation, and proper classification and reporting of income received and accrued.
• May review classifications and recording of expenses for conformance with prescribed insurance accounting systems.
• Participate in writing the examination reports or administrative orders.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Thorough knowledge of insurance accounting and applicable laws.
• Extensive knowledge of, and ability to apply, examining practices and procedures as used in insurance examining.
• Broad knowledge of the organization and practices of various types of insurance companies or entities.
• Broad knowledge of, and ability to apply, provisions of the law governing insurance companies or other insurance entities, related legal opinions and court decision, departmental policies, rules and regulations and insurance industry standards as established by the National Association of Insurance Commissioners (NAIC).
• Considerable knowledge of new insurance practices, trends, developments and techniques.
• Working knowledge of business and administrative law.
• Ability to organize and plan work for oneself and others.
• Ability to gather and analyze data and reach sound conclusions.
• Ability to prepare clear, complete, and concise reports.
• Ability to qualify for a fidelity bond.
• Effective communication skills.

A degree is not required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may serve as a team lead for an assigned work group.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.