Senior IS Services Technician

Are you an experienced technical support professional who enjoys solving problems and keeping systems running smoothly? Jordan's is seeking a Senior IS Services Technician to provide advanced technical support for employees across our company information systems. In this role, you'll be a trusted resource for troubleshooting, escalation support, equipment configuration, software installation, and process documentation, helping our teams stay connected, productive, and supported. This position is based at our Taunton, MA distribution center. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Pay Range: $26.50 to $33.50 per hour We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

We offer:

Stability- we are a financially stable company that is growingLongevity- the average tenure of our employees is 11 years of serviceGrowth- the majority of our supervisors have been promoted from withinEmployee Benefits- Health and Wellness benefits, Employee Discount, Onsite Gym

At Jordan's, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:

We Care… a Lot - because kindness and support are at the heart of everything we do.We Do the Right Thing - integrity is non-negotiable.We Dare to Think Differently - innovation keeps us ahead of the game.We Make Work Fun - yes, fun! Because great energy fuels great work.

What we trust you to do:

Responds to and completes employee requests for advanced levels of technical assistance in a timely mannerProvides second-level escalation support to resolve more advanced problemsEnters hardware and software problem and resolutions into the IS Services database Monitors and addresses open IS Services tickets dailyCreates new and modifies documentation for IS Services procedures for the IS Services Resolution DatabaseRepairs and configures equipment and installs software as directedMaintains a sufficient understanding of the commercial and custom written software applications used in the companyAny other function or responsibility as assigned by the Supervisor

What you bring to the table:

3-5 years prior experience in the same or similar capacityIndustry standard certifications are preferred but not requiredExcellent interpersonal skillsEffective oral and written communication skillsIntermediate/advanced computer skillsMust be able to read and communicate effectively in EnglishMay be required to drive to other locations to perform work duties

Jordan's Furniture is a dynamic, fun, fast-paced company, so teamwork and adapting to change are a priority. If you're ready to make a difference in your career, we are interested in speaking with you! Jordan's Furniture is proud to offer a comprehensive benefits package to our employees.Jordan's Furniture is an Equal Opportunity Employer