We are seeking a highly motivated and versatile Senior IT Administrator to be the dedicated on-site IT presence for our College Park office and the primary technical resource for two nearby satellite lab locations. This critical role involves providing hands-on support across the entire IT spectrum, including end-user helpdesk, A/V management, networking, and critical project work.
Responsibilities:
• Onsite IT Operations and End-User Support • Primary Technical Liaison: Serve as the dedicated, primary technical point of contact for the main College Park office, providing scheduled, expert support visits to two satellite lab locations in the region. • Helpdesk & Desktop Support: Deliver hands-on Level 2 support, specializing in the timely diagnosis and resolution of all hardware, software, connectivity, and printer issues for local staff. • Asset Lifecycle Management: Own the complete local IT inventory lifecycle, including the provisioning, maintenance, and retirement of all end-user hardware (laptops, monitors, peripherals), while ensuring continuous stocking of essential IT supplies. • Lab Equipment Support: Provide dedicated operational and technical support for IT equipment within critical laboratory environments. • A/V Management: Manage the setup, operation, and ongoing support of all conference room A/V equipment and provide reliable, on-the-spot support for meetings and occasional company-wide events. • Lab Infrastructure & Configuration Management (SDE/Automation Focus) • Lab Workstation Management: Serve as the primary contact for lab IT support. This includes setting up new lab workstations (imaging and baseline), deploying standard configurations via playbooks, and maintaining a test workstation for pre-production changes. • Data Access & Networking: Set up permissions for lab workstations to securely access IonQ data (e.g., shared drive, Confluence). Assist with deploying necessary lab network services (e.g., DNS server, Synology/shared drive configuration). • Routine Maintenance: Coordinate and perform routine maintenance, including monthly software updates and reboots for lab workstations, in coordination with research teams. • Documentation: Update and write guides for recurring lab IT tasks (e.g., remote connection, SSH, file sharing).
Network and Infrastructure Assistance:
• Local Network Troubleshooting: Perform foundational network troubleshooting for common issues related to VPNs, switches, firewalls, and wireless access points (APs). • Escalation & Liaison: Serve as the local technical liaison, escalating complex network issues to the core engineering teams and coordinating local efforts. • Physical Deployment: Assist the network engineering team with the physical installation and de-installation of networking gear (e.g., racking/stacking switches, and deploying APs).
Strategic Projects and M&A Integration:
• Corporate Projects: Actively participate in assigned internal corporate IT projects, such as system upgrades, security initiatives, and documentation/process standardization improvements. • Remote Site Deployment: Travel occasionally to new or acquired satellite locations to execute the foundational installation of desktops, networking gear and audio/visual equipment.
Requirements:
You would be a good fit with:
• 6+ years of experience in a System Administrator, Desktop Support, or Helpdesk role. • Demonstrable experience providing hands-on, end-user technical support in a corporate environment. • Proficiency with Windows, Linux, and macOS operating systems. • Experience administering SAML-based SaaS Apps (Okta, Entra, Jumpcloud). • Supporting cloud-based productivity applications (M365, Google Workspace). • Solid understanding of basic networking concepts (TCP/IP, DHCP, DNS) and experience with basic troubleshooting of network devices (switches, firewalls, Wi-Fi). • Experience with A/V setup and support for modern video conferencing solutions (e.g., Zoom Rooms, Google Meets, Microsoft Teams Rooms). • Strong organizational skills and experience with inventory management and asset tracking. • Excellent written and verbal communication skills, with a focus on customer service and clear technical documentation. • Must be able to work on-site full-time in the College Park office.
You would be a great fit with:
• Experience in a rapidly growing environment or a technology-focused company. • Certifications such as CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA) are a plus. • Demonstrable experience with Configuration Management tools (e.g., Ansible, Puppet, Chef) or scripting/automation (e.g., Python, Bash). • Experience in a rapidly growing, technology-focused company or lab environment. • Prior experience supporting research or engineering teams with custom lab software.
Additional Requirements:
• Keep lab playbooks up to date and evaluate replacements for existing Ansible playbooks used for setting up new workstations and developer desktops. • Interface with the security team to ensure compliance. • Prior experience with IT support for M&A activity.
Location: This role will be based in our College Park office and may require after-hours support.
Travel: Up to 10%
Job ID: 1188
The approximate base salary range for this position is $107,123 - $140,251. The total compensation package includes base, bonus, and equity.