Senior IT Analyst

Manifest Solutions is currently seeking a Senior IT Analyst for a hybrid position in Columbus, OH.

• Responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.
• Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.
• Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.
• Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).
• Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.
• Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.
• Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers and business partners.
• Maintains a deep understanding of and makes suggestions for continuous improvements to the application domain, including the business processes, data flows, systems architecture, and integration points.
• Implements and promotes continuous improvement practices.

Qualifications

• Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.
• 7-9 years experience in a similar role
• Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management.
• Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail.
• Proactive attitude, with the ability to work independently and as part of a team.
• Customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions.
• Growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback.
• Superior troubleshooting problem-solving skills.
• Ability to collaborate with business partners and service providers in a matrix organization.
• Technology Domain awareness
• Ability to operate in a metrics-based management environment with a continuous improvement mindset.
• Foundational understanding of contracts
• Proficiency in the Microsoft Office suite