Location: Remote (USA)Employment Type: Full timeLocation Type: RemoteDepartment: Tech & ProductCompensation: $100K – $115K (offers bonus)About EquipEquip is the leading virtual, evidence-based eating disorder treatment program dedicated to providing comprehensive care to individuals with eating disorders. The company operates in all 50 states, partnered with major health insurance plans, and offers a multidisciplinary team of therapists, dietitians, medical providers, and mentors. Learn more about our outcomes and treatment approach at www.equip.health.About the roleAs a Senior IT Analyst, you will anchor support operations and provide strategic technical resources for employees and clinical teams. Your mission is to deliver a reliable, considerate, and secure technology experience while acting as a proactive partner to the broader business. You are an independent thinker who thrives in ambiguity, capable of diagnosing complex issues across endpoints, identity, networks, and collaboration platforms.ResponsibilitiesServe as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions.Maintain strong security and compliance across all IT workflows, applying data security principles (MFA, least‑privilege access) and ensuring all records (tickets, assets, changes) are audit‑ready.Mentor junior team members, providing guidance and stepping in to handle frontline support during high‑volume periods.Drive process improvement by proactively collaborating with departments (e.g., automating People team's onboarding/offboarding) and tracking support KPIs, while maintaining scalable SOPs and knowledge articles.Be available for core hours: 8:30 a.m.–5:30 p.m. PT, with occasional after‑hours support for priority incidents.Perform other duties as assigned.Qualifications5–8+ years of experience in IT support, IT operations, or service desk leadership within a SaaS/cloud‑first environment.Proven leadership skills, including mentoring junior staff and cross‑functional partnership experience, particularly with People/HR on user lifecycle workflows.Strong technical diagnostic skills with a hypothesis‑driven approach, capable of isolating issues across client, network, authentication, service, and data layers.Deep understanding of enterprise environments (Mac/Windows), networking (HTTP/DNS), security principles (SSO, SAML, OAuth, HIPAA awareness), and CLI fluency.Experience in process improvement and governance, including change/control practices, maintaining audit‑ready artifacts, and leveraging data to drive continuous improvement.BenefitsTime OffFlex PTO policy (3‑5 weeks/year recommended) + 11 paid company holidays.Generous parental leave.Core BenefitsCompetitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays a significant percentage of benefits premiums for individuals and families.Spring Health, a 100% employer‑paid mental health benefit through Guardian. You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.Employee Assistance Program (EAP), a company‑paid resource for mental health, legal services, financial support, and more.HealthJoy, a 100% employer‑paid platform connecting you to a healthcare concierge who can help you navigate your benefits.401K option.Other Benefits$50/month stipend added directly to an employee's paycheck to cover home internet expenses.$250/month stipend to use a co‑working space.Initial work-from-home stipend up to $500 with reload of $200 at the 3‑year mark and then every other year after that.Company Laptop.Physical DemandsWork is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.DEI StatementAt Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. We strive to reflect this in hiring and retention, and have a DEIB council (Equip For All) that fosters respect, communication, and inclusion for all employees.Equal Opportunity EmployerWe provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and any other legally protected classification protected by federal, state, or local law.If you require a reasonable accommodation to complete your application, interview, or perform essential functions of a role, please contact our People team at accommodations@equip.health.#J-18808-Ljbffr