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SENIOR IT APPLICATION ANALYST

Info Way Solutions LLC

Fremont, CA(remote)

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JOB DETAILS
SKILLS
Analysis Skills, Business Analysis, Business Operations, Business Support, Capacity Management, Communication Skills, Cross-Functional, English Language, Information Technology & Information Systems, Leadership, Metrics, Needs Assessment, Operational Support, Problem Solving Skills, Reporting Dashboards, Reporting Skills, Requirements Management, Service Level Agreement (SLA), ServiceNow, Team Player
LOCATION
Fremont, CA
POSTED
30+ days ago
Senior IT Application Analyst (ServiceNow)
Location: Remote
Job Summary
We are seeking a Senior IT Application Analyst with strong expertise in ServiceNow, specifically focused on the Timekeeping module, reporting, and dashboard creation. The ideal candidate will play a key role in configuring, implementing, and optimizing ServiceNow capabilities to support business operations and leadership reporting.
Key Responsibilities
  • Implement and configure the ServiceNow Timekeeping module to address current team gaps
  • Develop and maintain ServiceNow dashboards and reports for leadership visibility
  • Create SLA reporting and capacity management dashboards by rolling up data effectively
  • Analyze business requirements and translate them into scalable ServiceNow solutions
  • Collaborate with cross-functional teams to improve system efficiency and reporting accuracy
  • Provide ongoing support, enhancements, and optimization within the ServiceNow platform
Required Skills & Experience
  • Strong hands-on experience with ServiceNow platform
  • Proven expertise in Timekeeping module implementation and configuration
  • Experience creating dashboards, reports, and metrics within ServiceNow
  • Ability to build SLA reports and capacity management insights
  • ServiceNow Citizen Developer or Architect Certification required
  • Excellent communication skills (English – Speak, Read, Write)
Additional Requirements
  • Ability to quickly understand business needs and deliver reporting solutions
  • Strong analytical and problem-solving skills
  • Experience working in remote, collaborative environments

About the Company

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Info Way Solutions LLC

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