Description
Title: Senior IT Asset Management
Location: Charlotte, NC
Alternative Location: Minneapolis
Duration: 104 W, 2 D
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Business Execution and contribute to large-scale planning related to Business Execution deliverables. Review and analyze moderately complex Business Execution challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Business Execution deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Business Execution. Required Qualifications: Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Key Responsibilities:
Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
Evaluate feedback from subject matter experts (SMEs) and cross-functional support teams to make appropriate decisions in highly complex, risk-averse environment
Influence, guide and lead less experienced Strategy and Execution staff within the group, including those who work in different organizations but support the function
Daily review of new and outstanding data attributes produced within the ServiceNow database and use of analysis to make basic identification and assignment of items to be tracked within ServiceNow
Work with key Asset Class Owner (ACO) stakeholders to continually review assigned tasks and drive to remediation
Provide asset expertise to distributed support resources assigned to resolve the tasks, to ensure timely remediation. Capable to escalate as warranted to meet SLAs
Perform recurring analysis of the data to identify trends to identify potential logic updates or notices to key stakeholders of potential gaps in processes or tools
Maintain awareness of needed ServiceNow tool opportunities and participate in Agile process of development
Produce necessary data to leadership to calculate key metrics and inputs to any exceptions
Provide technical guidance and expertise within the ServiceNow solution for less experienced users
Key Requirements:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Collaborative experiences with strong communication skills to work with a diverse and distributed team of support
Knowledge of Inventory/asset management
Proficiency in IT infrastructure, including both hardware and virtual machines
Understanding of network topology to minimum level of IP addresses and networks
Experience in an agile development environment to participate in ongoing solution development activities
Reporting experience to include use of Excel and creation of dashboards and managing key metrics
Experience with analytical skills to be able to identify and communicate trends within the data
We believe in our vision and values just as strongly today as we did the first time we put them on paper more than 20 years ago. Staying true to them will guide us toward continued growth and success for decades to come. As you read more about our vision and values, you will learn about who we are, where we’re headed and how every Wells Fargo team member can help us get there.