Senior IT Business Analyst

Pay Range: $49.00hr - $54.00hr

Job Overview:

The advanced business analyst is a member of a full lifecycle agile/hybrid development team. The candidate will work directly with subject matter experts (SMEs), business offices, technical teams, and other stakeholders to translate strategic and operational needs into actionable business and technical requirements. Responsibilities include conducting user needs assessments, documenting results in accordance with departmental methodologies and standards, and ensuring clear communication across involved parties. The candidate must have experience building and maintaining productive working relationships with business office staff through collaboration and teamwork. Core duties include supporting high level requirements gathering, preparing analysis artifacts, validating workflows, participating in solution design discussions, coordinating testing readiness, and ensuring documentation remains complete and accurate throughout the development lifecycle. This role will provide support for modernization initiatives including system remediations, migration planning, dependency identification, environment validation, and coordination with business offices regarding application readiness and testing activities. Additionally, the candidate will prepare business cases and testing materials such as use cases and test cases, translating complex business needs into technical specifications, and ensuring that both technical and customer-facing teams maintain a shared understanding of requirements and intended outcomes.

Education:

Bachelor's degree or master's degree in Business Administration, Communication, Information Systems, or related field is required. Equivalent work experience may substitute for the educational requirement.

Certification in any of the following is desired but not required: Certified Scrum Master (CSM), Certified Scrum Owner (CSO), CBAP, PMI-PBA, PMI-ACP, PMP, ITIL.

Experience:

• A minimum of five years of business process analysis and requirements documentation, including independent facilitation with executives and subject matter experts.
• Proficiency in process mapping/modeling with tools such as Visio is required.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, is required.
• Knowledge of administrative codes and rules relevant to the organization is desired.
• Knowledge of data migration practices, testing and quality assurance tools/techniques, and change and release management is required.
• Experience translating business requirements into technical specifications is required.
• Experience using SharePoint and Microsoft Teams for collaboration and document management; exposure to Power BI is preferred.
• Preference will be given to candidates with experience using Azure DevOps to manage user requirements and backlogs.

Responsibilities:

The activities the candidate will be tasked with include, but are not limited to the following:

• Ability to perform detailed business analysis, including research, requirements documentation, business case development, as-is/to-be analysis, scope definition, and process modeling (Visio).
• Ability to use software tools including MS Word, MS PowerPoint, MS Excel, and MS Visio.
• Ability to perform system analysis and design using a variety of modeling methodologies and techniques.
• Knowledge of the software development lifecycle (SDLC).
• Excellent technical knowledge and understanding of IT infrastructure and software development practices and techniques.
• Knowledge of project management rules and the ability to apply principles and techniques in the Project Management Body of Knowledge (PMBOK).
• Knowledge of IT standards, methodologies, and governance practices relevant to analysis, documentation, and modernization activities.
• Ability to work effectively with users and a project team to identify and document requirements for the maintenance, enhancement, modernization, remediation, or development of computer application systems, including technical overviews and context diagrams.
• Knowledge of the ideologies, techniques, and tools for quality assurance and control, and the ability to put those into practice.
• Ability to analyze and accurately and completely define processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
• Strong facilitation and stakeholder management skills, with the ability to work effectively across business units, directors, security, and technology teams.
• Strong verbal and written communication skills.
• Ability to conduct as-is and to-be analysis, perform detailed research, and model business processes using appropriate tools and techniques.
• Ability to expertly facilitate workshops and meetings with a variety of stakeholders with varying levels of technical knowledge.
• Ability to produce complete, accurate, and legible functional documentation that captures business processes, inputs/outputs, and system interactions.
• Ability to interpret and communicate technical information related to application development and data processing to both technical and non-technical audiences.
• Skill in developing business cases and supporting documentation, performing data analysis, and conducting performance metrics reporting.
• Advanced skills with Microsoft products, including SharePoint, Teams, Word, Excel, PowerPoint, and Visio.
• Ability to understand stakeholders needs, document requirements accurately, and perform duties independently when necessary.
• Ability to receive and give constructive feedback and maintain effective work relationships.
• Ability to adapt to changing demands in a dynamic environment with diverse work assignments.