Senior IT Business Applications Analyst - 1-Year Contract

Elby Professional Recruitment Inc

London, ON

JOB DETAILS
SALARY
CA$85,000–CA$115,000 Per Year
SKILLS
Analysis Skills, Automation, Business Solutions, Cloud Computing, Communication Skills, Continuous Improvement, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), ERP (Enterprise Resource Planning), Hardware Administration, Identify Issues, Mac Operating System, Manufacturing Data Management, Microsoft Access Database, Microsoft Active Directory, Microsoft Windows Operating System, Needs Assessment, Problem Solving Skills, Professional Services, Software Administration, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Support, Wireless LAN
LOCATION
London, ON
POSTED
30+ days ago

Our client, a well-established professional services firm, is seeking an Application & IT Support Specialist to join their collaborative and fast-paced team for a 1-year contract. This is an exciting opportunity to play a key role in supporting both business applications and day-to-day IT operations for a dynamic user base.

The ideal candidate is a well-rounded IT professional who enjoys balancing hands-on technical support with business application management, and thrives in an environment that values responsiveness, problem-solving, and continuous improvement.

What our client has to offer:
• Competitive compensation package between $85,000 and $115,000
• Hybrid work model (office presence required based on team needs)
• Opportunity for professional growth and skills development
• Collaborative and supportive team environment
• Exposure to both IT operations and business application management

Responsibilities:
• Manage and support business applications to ensure they are reliable, secure, and aligned with business needs
• Configure and maintain systems, software, and user access (e.g., Microsoft 365, Active Directory)
• Provide day-to-day IT support for hardware, software, and network issues (LAN/Wi-Fi, system access)
• Troubleshoot and resolve technical issues across devices, applications, and networks
• Work closely with business users to understand needs and deliver practical system solutions
• Act as a key contact between end users, IT teams, and external vendors
• Perform routine maintenance, including updates, backups, and security checks
• Support system improvements and assist with implementing new tools, including basic automation (e.g., Power Apps, Power Automate)
• Document processes and contribute to continuous improvement initiatives

Qualifications:
• Relevant background in IT support and/or business application management
• Experience with Microsoft 365, Windows/macOS, and user management tools (e.g., Active Directory)
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP) and general system environments
• Proven ability to troubleshoot and resolve technical issues across hardware, software, and applications
• Experience translating business needs into practical technical solutions is an asset
• Exposure to Power Platform, ERP systems, or cloud/MDM tools is a plus
• Strong communication and customer service skills with a user-first mindset
• Adaptable and proactive, with a willingness to learn new technologies
 
This posting is for an open vacancy currently available within our client's organization. Interested and qualified candidates are encouraged to apply.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

To be eligible for this role, you must be legally eligible to work in Canada.



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About the Company

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Elby Professional Recruitment Inc

Elby is a full service, contingency and retainer based recruiting firm specializing in the placement of professionals across a variety of disciplines including Accounting & Finance, Sales & Marketing, Administration, IT, Financial Services and Manufacturing & Production, Engineering & Skilled Trades. We are a tenured group of career minded recruiters with several years of experience working, managing and recruiting within the various verticals we service. Our team has the experience necessary to consistently deliver the highest level of results and customer service for our partner clients and candidates.

With offices in Burlington, Kitchener and Mississauga, our mission is to deliver a superior level of results and exceptional customer experience to all candidates and clients we have the privilege of working with. Each member of elby shares a passion for our business and believes that a positive work environment, mutual respect and an entrepreneurial setting allows them to achieve personal success. For all of us, the cornerstone of that success is consistently delivering a superior level of service to our clients and candidates.

COMPANY SIZE
10 to 19 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2009
WEBSITE
http://www.elby.ca