We are a national staffing firm and are currently seeking an IT Desktop Support Opportunityfor a prominent client of ours. This position is located in Hickory, NC. Details of the position are as follows:
Job Details:
12-month assignment, possibility of extension.
Monday – Friday, 8:00 AM – 5:00 PM, On Site.
The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely.
Possess an aptitude for working with Microsoft-based applications (including Office suites).
Will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their supervisor.
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Box, Office365, etc.)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing anti-virus threats
Remote connection/utilization
Imaging and deployment server utilization
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Additional responsibilities may include:
Documentation (records) management
On-boarding (Training) of new hires
Conference room support
Vendor engagement (as needed)
Project interaction/participation
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Cross-team interaction and collaboration
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work
Qualifications:
Associate’s degree in IT related field or equivalent experience
Hardware/software installation, troubleshooting and support (8-10+yrs exp)
Advanced Level of English Language - Excellent communication and interpersonal skills
Active Directory administration
Experience imaging and working with deployment server(s)
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Skills
Adobe Product Familyunmatched
Antivirusunmatched
Asset Managementunmatched
Box Office Softwareunmatched
Cloud Applicationsunmatched
Communication Skillsunmatched
Computer Softwareunmatched
Computer Systemsunmatched
Desktop Administrationunmatched
Documentationunmatched
English Languageunmatched
Google Chrome Browserunmatched
Hardware Installationunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Internet/IP Telephonyunmatched
Interpersonal Skillsunmatched
Inventory Managementunmatched
Knowledge Managementunmatched
Mac Operating Systemunmatched
Maintenance Servicesunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Mobile Devicesunmatched
Network Configuration Managementunmatched
Office Suitesunmatched
Printersunmatched
Records Managementunmatched
ServiceNowunmatched
Software Administrationunmatched
Software Installationunmatched
Technical Supportunmatched
Telephonyunmatched
USBunmatched
Web Browsersunmatched
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