The Fountain Group LLC logo

Senior IT Desktop Support

The Fountain Group LLC
  • Hickory, NC
  • Instant Apply
8 days ago

Job Description

We are a national staffing firm and are currently seeking an IT Desktop Support Opportunityfor a prominent client of ours. This position is located in Hickory, NC. Details of the position are as follows: 
 
Job Details:
  • 12-month assignment, possibility of extension.
  • Monday – Friday, 8:00 AM – 5:00 PM, On Site.
  • The IT Desktop Support Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely.
  • Possess an aptitude for working with Microsoft-based applications (including Office suites).
  • Will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their supervisor.
  • Active Directory Administration
  • Limited support for corporate mobile devices
  • Familiarity with cloud applications (Box, Office365, etc.)
  • Troubleshooting Cisco VPN connectivity
  • Remediating/minimizing anti-virus threats
  • Remote connection/utilization
  • Imaging and deployment server utilization
  • Asset lifecycle management skills
  • Various browser support (IE, Chrome, Safari, etc.)
  • Installation/configuration of various Adobe products
  • Installation/configuration of Check Point endpoint client software
  • Printer/driver troubleshooting & installation
  • IPT based Telephony Device Management
  • ServiceNow (ticket management) utilization
  • Deployment, configuration and support of standard IP telephony
  • Hardware ordering and inventory management
  • Limited support for Mac OS and hardware
  • Additional responsibilities may include:
  • Documentation (records) management
  • On-boarding (Training) of new hires
  • Conference room support
  • Vendor engagement (as needed)
  • Project interaction/participation
  • Customer scheduling/follow-ups
  • End user equipment moves (disconnect/reconnect)
  • Cross-team interaction and collaboration
  • Standard device imaging via USB/PXE server(s)
  • Smart-Hands tasks/functions outside of standard operational work
 
Qualifications:
  • Associate’s degree in IT related field or equivalent experience
  • Hardware/software installation, troubleshooting and support (8-10+yrs exp)
  • Advanced Level of English Language - Excellent communication and interpersonal skills
  • Active Directory administration
  • Experience imaging and working with deployment server(s)
  • Basic smart hands (network configuration) knowledge (Desired)
  • Basic knowledge management

#LI-JB1

Numbers & Facts

LocationHickory, NC
IndustryStaffing/Employment Agencies
Company Size500 to 999 employees
Websitehttps://www.thefountaingroup.com/

About Company

The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.

Skills

  • Adobe Product Familyunmatched
  • Antivirusunmatched
  • Asset Managementunmatched
  • Box Office Softwareunmatched
  • Cloud Applicationsunmatched
  • Communication Skillsunmatched
  • Computer Softwareunmatched
  • Computer Systemsunmatched
  • Desktop Administrationunmatched
  • Documentationunmatched
  • English Languageunmatched
  • Google Chrome Browserunmatched
  • Hardware Installationunmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Internet/IP Telephonyunmatched
  • Interpersonal Skillsunmatched
  • Inventory Managementunmatched
  • Knowledge Managementunmatched
  • Mac Operating Systemunmatched
  • Maintenance Servicesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Product Familyunmatched
  • Mobile Devicesunmatched
  • Network Configuration Managementunmatched
  • Office Suitesunmatched
  • Printersunmatched
  • Records Managementunmatched
  • ServiceNowunmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • Technical Supportunmatched
  • Telephonyunmatched
  • USBunmatched
  • Web Browsersunmatched

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