Senior IT Engineer Application Support

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room 
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

The Senior IT Engineer of Application Support is a technical leader responsible for installing, configuring, and maintaining software that carries out business operations. They are responsible for keeping software programs up to date, making sure they perform at optimal levels, and troubleshooting issues whenever they occur.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Engineers and operates assigned business applications

Proactively addresses known application issues; works collaboratively with peers and vendors to resolve

Addresses all reported issues within defined SLAs; provides relevant status and resolution details via

ServiceNow ticketing system

Participates in rotating on-call schedule that requires 24/7 support during assigned schedule

Delivers all service requests within defined SLAs; participates in the delivery of capital projects

Ensures all applications are installed and patched in alignment with information security best practices

Ensures all applications are kept current at no worse than N-1, which is one release prior to the GA (General Availability) software version

Defines and operationalizes application SOPs (Standard Operating Procedures) and run books

Trains and mentors Help Desk Technicians on how to resolve common level 0/1 application issues

Trains and mentors peer and junior level Application Support Engineers on assigned business applications

Follows organizational change management processes and ensures all configuration changes are properly approved & documented

Monitors and reports on assigned application performance metrics

Interfaces, collaborates, and fosters strong relationships with business stakeholders

Interfaces with internal and external auditors

Ensures all audit findings are remediated within agreed upon timelines

Manages vendor relationships for assigned business applications

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

Bachelor’s degree in Computer Science or related technical field; Three years professional experience in IT Engineering; or equivalent combination of education and experience. Gaming and Hospitality industry experience preferred.

Computer Skills

Ability to learn and master employer-specific software; ability to keep up with innovation in application design. Proficiency in determining the root causes of application errors and resolving them

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, mathematical or schedule form.

Age Requirement

Must be at least 21 years of age.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

ITIL Foundations certification and relevant application administrator certifications preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; reach with hands and arms; use hands to finger, handle or feel; climb or balance; talk or hear; and stoop, kneel, crouch or crawl.  The employee may occasionally lift and/or move up to 25 pounds. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

The noise level in the work environment is usually moderate.