Senior IT Engineer

Join Tech @ Ro to build the future of healthcare, from the ground up!At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest‑leverage way to move society forward is to give people their health, and the current healthcare system isn't built to do that. It was built to bill, not to serve patients.We're building a new system. One where the patient is in control. One designed from scratch for the digital age.At Ro, technology isn't just a function… It's core to how we deliver care. We've built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end‑to‑end experience for millions of patients.…and we're just getting started.As part of Tech @ Ro, you'll work on systems that operate at scale, with an opportunity to:Solve complex, high‑concurrency problems across a full‑stack platformBuild and ship quickly with tight feedback loops and real‑world impactOwn systems end‑to‑end, from architecture to production performanceWork alongside experienced operators, technical leaders, and cliniciansHelp define how modern healthcare should be deliveredWe're a performance‑driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.If you're motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.The RoleWe are looking for a Senior IT Engineer who will play a key role ensuring a frictionless, secure experience for our team members as we collectively work to bring an amazing healthcare experience to our patients. This role reports directly to the Senior IT Engineering Manager and works closely with other internal technology teams.This is a non‑managerial, hands‑on individual‑contributor role where you'll build, operate, and maintain Ro's internal systems and endpoints. You'll work closely with the team to manage and mature a multi‑platform environment—macOS, Windows, ChromeOS and VDI—creating code, automations and integrations to keep it running securely at scale. We run a modern agentic tooling stack internally (Claude Code, MCP‑based integrations) and build automation to give back cycles. Our environment is cloud‑native by design, with no legacy directory services or on‑prem dependencies to maintain—giving us the freedom to build and manage infrastructure the right way, rather than the way it's always been done.What You'll DoManage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up‑to‑date software and a great user experienceAdminister enterprise browser policy, extension management, and secure defaults across the fleetBuild and maintain no‑code/low‑code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasksUtilize infrastructure‑as‑code (IaC) to standardize provisioning and configuration management across platforms and infrastructureContribute to the development and deployment of Ro's Zero Trust strategy across device and user identityOwn and operate Ro's cloud‑hosted VDI environment, including the underlying server infrastructure that supports itContribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and SantaCollaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assetsUse AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automationFully own project implementation plans and schedulesProvide support to issues escalated to the IT Engineering teamParticipate in on‑call rotation approximately every 6 weeksWhat You'll Bring5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scaleExcellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platformsFluency with scripting/coding and interacting with APIs via bash, Python, or low‑code tools like Okta Workflows and increasingly, via AI‑assisted workflowsExperience packaging and deploying software idempotently for seamless deploymentsProficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand‑writing every lineExperience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with TerraformSecurity instincts for granting tools and agents access to systems: least‑privilege scoping, secure defaults, and a healthy skepticism about what you automateAbility to move quickly, learn new technologies, and adopt new tooling as it emergesPassion for building and maintaining a superior IT hygiene posture and user experienceStrong team player — we cross‑train and level up togetherExcellent troubleshooting skillsWe welcome qualified candidates of all races, creeds, genders, and sexuality to apply.The target base salary for this position ranges from $128,400 to $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job‑related knowledge, skills and experience. These considerations may cause your compensation to vary.Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [emailprotected] .See our California Privacy Policy here.We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job‑related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.#J-18808-Ljbffr