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Senior IT & Executive Support Specialist

The Intersect Group

Phoenix, AZ

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JOB DETAILS
SKILLS
Administrative Skills, Audioconferencing, Audiovisual, Bartending, Biamp, Broadcasting, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Science, Consulting, Contract Management, Crestron, Customer Relations, Customer Service Operations, Desktop Administration, Documentation, Environmental Regulations, Establish Priorities, Executive Assistant Skills , Hardware Upgrades, Hardware Virtualization, Help Desk, Higher Education, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Knowledge Base, Leadership, Mac Operating System, Maintenance Services, Mentoring, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Needs Assessment, Network Administration/Management, Network Support, On Site Support, Problem Solving Skills, Process Management, Security Compliance, Service Delivery, System Operations, Team Player, Technical Leadership, Technical Operations, Technical Support, User Interface/Experience (UI/UX), Videoconferencing
LOCATION
Phoenix, AZ
POSTED
30+ days ago

Senior IT & Executive Support Specialist (Contract-to-Hire)
Location: Greater Phoenix, Arizona (Onsite)
Employment Type: Contract-to-Hire (6-Month Contract with Intent to Convert)
Position Summary
We are seeking a highly skilled and service-oriented Senior IT & Executive Support Specialist to join our onsite IT organization. This role operates in a dynamic higher education environment recognized for its scale, innovation, and strong reliance on technology to support both administrative and academic operations.
This position is structured as a contract-to-hire engagement, with an anticipated six-month contract period and the opportunity to convert to a full-time employee based on performance and business needs. Due to the nature of the work, full-time onsite presence in the Greater Phoenix area is required.
The selected candidate will provide advanced technical support to employees and executive leadership while serving as a key resource for high-visibility meetings, live events, and enterprise collaboration systems. This role requires a combination of technical expertise, executive presence, and the ability to operate independently in fast-paced environments.
Key Responsibilities
Executive & Leadership Support
  • Deliver high-touch, white-glove technology support to executive leadership across office, home, and offsite environments
  • Act as the primary technical lead during executive meetings, virtual town halls, and high-visibility events
  • Coordinate and manage all technical aspects of leadership presentations and broadcasts, including troubleshooting in real time
  • Provide consultation to senior leaders on technology solutions tailored to their work styles and business needs
End-User Support & Technical Operations
  • Provide advanced troubleshooting and support for:
    • Desktop and laptop systems (Windows and macOS)
    • Mobile devices and enterprise applications
    • Network connectivity and related infrastructure issues
  • Resolve technical issues across multiple channels, including in-person, phone, and virtual support platforms
  • Maintain accurate documentation, knowledge base materials, and service records
  • Collaborate with internal IT teams on hardware provisioning, upgrades, and security compliance initiatives
Tech Bar & Onsite Support Services
  • Provide walk-up, customer-focused support at the onsite Tech Bar
  • Manage device lifecycle processes including provisioning, replacement, and end-of-life support
  • Ensure a high-quality, efficient user experience for all onsite technical support interactions
Conference Room & Audio-Visual (AV) Support
  • Support and maintain enterprise conference room technology across campus
  • Perform routine checks to ensure operational readiness of AV systems
  • Provide live support for meetings, events, and virtual collaboration sessions
  • Serve as backup support for advanced AV systems, including platforms such as Biamp, Crestron, and Zoom Rooms
Operational Ownership & Team Contribution
  • Take full ownership of incidents and service requests from intake through resolution
  • Manage multiple competing priorities effectively while maintaining high service standards
  • Proactively identify service gaps and implement improvements
  • Mentor junior technicians and contribute to a culture of accountability and service excellence
Qualifications
Required Experience
  • Minimum of 3 years of experience in desktop support and network troubleshooting environments
  • Demonstrated experience supporting both standard end users and executive stakeholders
  • Proven ability to manage technical issues through to completion independently
Technical Expertise
  • Strong knowledge of Windows and macOS operating systems
  • Experience with Microsoft 365 and enterprise collaboration tools (e.g., Zoom)
  • Familiarity with network troubleshooting principles and endpoint management
  • Experience supporting AV and conference room technologies preferred, including:
    • Biamp
    • Crestron
    • Zoom Rooms
Education & Certifications
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are preferred
Professional Skills
  • Excellent interpersonal and communication skills, with the ability to interact effectively with non-technical stakeholders
  • Strong executive presence and professionalism in high-visibility environments
  • Ability to maintain discretion and confidentiality when supporting senior leadership
  • Demonstrated ability to work independently, prioritize tasks, and adapt to changing requirements
Success Factors
Successful candidates in this role consistently demonstrate:
  • Proactive ownership, identifying and addressing needs without direct instruction
  • Reliability and accountability, particularly in high-pressure or time-sensitive situations
  • End-to-end issue resolution, ensuring no gaps in service delivery
  • Adaptability, seamlessly supporting Tech Bar operations, AV systems, executive requests, and service queues
  • Customer-focused service delivery, maintaining a calm, professional demeanor at all times
  • Sound judgment, including appropriate escalation and decision-making under pressure
Why Join This Opportunity
  • Opportunity to support executive leadership and contribute to high-impact organizational initiatives
  • Exposure to enterprise IT operations within a large, established higher education environment
  • Hands-on involvement in live events, leadership communications, and advanced collaboration technologies
  • Collaborative team culture with opportunities for professional growth and skill development
  • Clear path to full-time employment following successful completion of the contract period
Work Environment Requirements
  • Must be based in the Greater Phoenix area
  • Full-time onsite presence is required due to the hands-on and high-touch nature of the role
  • Occasional offsite or after-hours support may be required for executive events or critical business needs

 

About the Company

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The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2006

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