Senior IT Help Desk Engineer

Title: Senior IT Help Desk Engineer

State Role Title: Info Technology Specialist II

Hiring Range: Commensurate with Experience

Pay Band: 5

Agency: Dept of Ed Central Operations

Location: RICHMOND, VIRGINIA

Agency Website: doe.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Education (VDOE) is recruiting for a Sr. IT Help Desk Engineer to provide advanced technical assistance to support the agency’s security and technology programs in accordance with Commonwealth of Virginia Security and Technology policies and standards.

The Senior IT Help Desk Engineer would be expected to:

• Perform advanced level troubleshooting for help desk requests including but not limited to resolving complex software, networking, and hardware issues.
  
• Oversee vulnerability remediation processes from start to finish including but not limited to: reviewing vulnerability reports from Information Security, determining remediation processes, managing rollout and documentation including artifacts for audit.
  
• Oversee Agency computer refresh operations including but not limited to: ordering new computer equipment, seeking approval for exceptions, and scheduling.
  
• Control admin consoles for multiple applications including Adobe, PDQ, Microsoft, Verizon, and others.

Minimum Qualifications

• Demonstrated experience working in information technology, information security, or a related field.
  
• Demonstrated experience with help desk support related to software and hardware issues and/or set up.
  
• Knowledge of information security and technology in the public education setting.
  
• Demonstrated experience with technical writing and system documentation.
  
• Ability to read and understand system vulnerability reports.
  
• Demonstrated experience and/or understanding of patch management.
  
• Demonstrated knowledge of networks and network traffic and/or architecture.
  
• Knowledge of Windows 10/11
  
• Comprehensive knowledge of Active Directory.
  

Additional Considerations

• Considerable knowledge of Commonwealth of Virginia IT Security policies and standards preferred.
  
• Information Security or Technology Industry certifications are highly desirable.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

A résumé will be accepted in lieu of a completed state application. Applications submitted via e-mail, postal service, fax or hand-delivered will not be considered. Successful candidates must pass a criminal background check. Commonwealth of Virginia employees may have teleworking options available. Final teleworking agreements will be reviewed and approved upon hire.

This role will require completion of a Statement of Economic Interests (SOEI), which is filed annual with the General Assembly.

Reasonable accommodations are available to persons with disabilities during the application and/or interview process. For assistance call: (804) 225-2021, [TTY: 786-8389]

Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. The Virginia Department of Education is an Equal Opportunity Employer and encourages diversity within its workforce.

Contact Information

Name: Human Resources

Email: humanresources@doe.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.