Senior IT Interface Analyst

Job Title: Senior IT Interface Analyst
Location: Troy, MI (Remote with occasional onsite presence around Go-Live dates)
Duration: 32 Weeks (Contract-to-Hire)
Shift Hours: Monday Friday | 8:00 AM 5:00 PM

Required Skills & Experience:

• Bachelor's Degree required.
• Minimum 7 years of applicable IT experience; 5+ years in a healthcare environment preferred.
• Current or obtainable certification in Epic Bridges within 6 months of hire.
• Current or obtainable certification in Cloverleaf Interface Engine (v20.1 or higher) within 6 months of hire.
• Strong experience with Epic Bridges, Cloverleaf, HL7, XML, and ANSI X12 messaging standards.
• Experience with SDLC methodologies and healthcare integration projects.
• Participation in at least two major system implementations.
• Strong knowledge of healthcare workflows, medical terminology, and integration architecture.
• Excellent communication, leadership, troubleshooting, and analytical skills.
• Experience mentoring or leading junior analysts preferred.

Preferred Experience:

• Epic Tapestry Utilization Management and/or Case Management.
• Epic Tapestry Appeals & Grievances.
• Membership, Eligibility, and Enrollment Administration.
• Provider Management and Provider/Vendor Contract Management.
• Epic Business Intelligence Developer (BID).
• Epic Clarity SQL development.
• Epic Cogito and Caboodle Data Model experience.
• Reporting Workbench report and extract development.
• Medicare line of business knowledge.
• Shared Provider/Payer Epic environment experience.
• SQL and/or PL/SQL development experience.

Job Description:

• Lead the design, configuration, and implementation of new interfaces and enhancements for Epic applications and connected ancillary systems.
• Develop, configure, and support integrations using Epic Bridges and Cloverleaf interface engine technologies.
• Troubleshoot interface issues, identify root causes, and implement long-term solutions for production and non-production environments.
• Analyze business and technical requirements and translate them into integration solutions.
• Coordinate with application analysts, operations teams, vendors, and technical stakeholders to ensure successful interface deployments.
• Lead workflow and dataflow discussions with business users and document resulting system requirements.
• Design, configure, and implement system enhancements, workflow improvements, and automated business rules.
• Monitor and maintain a complex healthcare interface environment to ensure reliable system performance.
• Manage medium-to-complex integration issues and provide support for Epic and related healthcare applications.
• Perform routine maintenance, incident resolution, testing, and system validation activities.
• Collaborate with Epic application teams, ancillary departments, operational leadership, and external vendors to resolve interface-related issues.
• Provide consultation on integration architecture, interface design standards, and best practices.
• Estimate project effort, resource requirements, and timelines for integration initiatives.
• Deliver training and knowledge transfer sessions for end users and support teams when needed.
• Mentor and provide guidance to junior Interface Analysts, supporting team development and technical growth.
• Ensure compliance with organizational customer service standards, teamwork expectations, and quality initiatives.
• Maintain a strong focus on customer satisfaction, operational excellence, and continuous process improvement.