Duties:
Lead the configuration effort of new interfaces and enhancements to existing interfaces for Epic applications and their corresponding ancillary systems.
Troubleshoot technical problems and conducts analyses for efficient program/application solutions (in both Cloverleaf and Epic Bridges) which support client business processes, functional and technical requirements.
Assists with activities to monitor and maintain a complex interface environment for efficient program/application operations (including functional and technical system balancing efforts)
Consultant for integration solutions and architecture.
Coordinate solutions and planning with other IT teams. Collaborate with Application Analysts, IT and Operational areas to identify and resolve workflow impacts.
Direct and plan relevant workflow/dataflow sessions and manage resulting requirements changes with senior business sponsors.
Perform occasional training of end users for Bridges end user tools.
Collaborate with work teams, departments, system leadership, clinicians, staff, other IT groups, and technology vendors to define needs and facilitate solutions.
Provides input to estimate work effort and resource requirements for SOWs.
Manages medium-to-complex Epic and circle of support integration issues and critical support/enhancements issues in the HELIOS (Epic) systems.
Performs maintenance (routine requests), incidents resolution, testing activities and assists teammates.
Works closely with Ancillary Departments, HELIOS Application Analysts, Operations, Epic, other technology vendors, and other IT groups to triage, diagnosis and resolve all interface production support issues to the satisfaction of our customers.
May supervise the activities and efforts of 1-2 other Interface Analysts, providing leadership, mentoring and coaching on interface activities.
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Skills:
7 years of applicable work experience required (in addition to the degree substitution experience if applicable); 5 years applicable experience in a Healthcare setting preferred (in addition to the degree substitution experience if applicable). Preferred technical experience includes strong knowledge of state-of-the-art software engineering approaches in design, build, test, debugging problems, and ongoing technical support, and ability to articulate examples of workflows and processes associated with that experience.
Expertise with healthcare industry standard messaging formats (e.g., HL7, XML, ANSI x12)
Experience/exposure to the System Development Life Cycle (SDLC)
Current Certification on Epic Bridges (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment)
Certification on Cloverleaf interface engine (version 20.1 or higher) (May hire into position without certification, but must attain certification within the first 6 months of hire to continue employment)
Experience on at least two (2) major system implementations
Excellent communication and interpersonal skills
Demonstrated working knowledge of medical terminology
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
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Education:
Bachelors degree in Information Systems related area required or 5 years of additional full-time experience (in addition to years of experience below) of related application maintenance/development of system integration in a healthcare environment (in lieu of the degree requirement).
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Languages:
English Read Write Speak
Certifications & Licenses:
Cloverleaf Certification
Epic Bridges Certification