Senior IT Operations Manager

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

As we continue to scale, Kpler is looking for a Senior IT Operations Manager to strengthen and evolve our global IT operations function.

In this role, you will play a key part in ensuring that our internal systems and tools remain reliable, secure, and highly scalable on a global level. You will combine hands-on technical execution with operational leadership, directly driving the coordination and continuous development of our IT Operations team. Working closely alongside the Head of IT, you will help structure day-to-day activities, optimize key processes, and empower the team while remaining deeply involved in high-impact technical topics and projects.

This position offers an exciting balance between technical execution, strategic collaboration, and leadership, with a focus on modernizing operations and supporting a fast-growing business at scale.

Your mission is to:

• Contribute to the coordination and day-to-day organization of the IT Operations team
• Support and mentor team members, helping them grow and prioritize effectively
• Act as an escalation point for complex technical issues while remaining hands-on
• Manage and optimize our core SaaS stack (Google Workspace, Okta, Slack 
• the Atlassian suite (Jira, Jira Service Management, and Confluence).
• Strengthen identity and access management practices (SSO, lifecycle, permissions)
• Oversee endpoint management and device lifecycle (MacOS, Windows, MDM)
• Ensure consistency, security, and scalability of workplace technology
• Contribute to IT security initiatives and enforce best practices across systems and endpoints
• Support compliance and audit efforts in collaboration with Engineering and Legal teams
• Lead and contribute to IT projects (automation, tooling improvements, systems evolution)
• Contribute to IT budget management (SaaS tools, hardware, vendors), helping monitor and optimize costs

Essential:

• 8+ years of experiencePrevious experience in a team lead or managerial role, leading infrastructure engineers (SysAdmins, IT Analysts, IT Operations Engineers etc)

• Strong hands-on experience with:
• - Endpoint management (MacOS / Windows)  - SaaS administration (Google Workspace, Okta, Slack, Atlassian Jira, Jira Service     Management, Confluence)  - Identity and access management  - Networking fundamentals (LAN/WAN, TCP/IP, Wi-Fi)

• Good understanding of IT security principles and best practices

Desirable:

• Experience contributing to budget management (SaaS tools, hardware, vendors)

• Experience working in an international and fast-growing environment

• Familiarity with compliance frameworks such as ISO 27001 or SOC 2 is highly desirable

Behavioural Competencies: 

• Strong organizational and prioritization skills

• Ability to balance hands-on work with coordination responsibilities

• Autonomous, pragmatic, and comfortable with ambiguity

• Strong communication skills and a collaborative mindset

Qualifications

• Degree in IT or Engineering fields (bachelor, master) or equivalent by experience

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.