Senior IT Operations Manager
Salary
$132,009.36 - $205,301.76 Annually
Location
Los Angeles, CA
Job Type
Full-Time
Job Number
R9599A
Department
82000 - COURT TECHNOLOGY SERVICES
Division
82201 - CTS INFRASTRUCTURE EXEC
Opening Date
06/11/2026
Closing Date
7/7/2026 11:59 PM Pacific
Position Description
The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court's 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.
The Court's justice-oriented mission, dynamic workforce and the ever-evolving needs of the community at large offer bold and rewarding opportunities for talented, public-sector professionals and leaders who seek to foster and realize positive impact. Find out more about your future with the Superior Court of Los Angeles County - connect with us today.
ABOUT THE POSITION
The Superior Court of Los Angeles County is seeking a Senior IT Operations Manager to lead the teams that keep the Court's technology running smoothly and reliably. In this role, you will oversee multi-team IT support operations, guide the development of an enterprise-level IT Support Center of Excellence, and serve as the senior escalation point for major incidents and service disruptions. You will drive performance and service-level improvements across all support functions while ensuring consistent, high-quality technical services for judicial officers, staff, and the public. This position also leads strategic workforce planning, supervises subordinate managers, and strengthens vendor and contract management practices. You will partner closely with Court leadership to shape technology strategy, support modernization efforts, and deliver clear, data-driven reporting. If you are a collaborative, forward-thinking IT leader committed to operational excellence, this role offers the opportunity to make a meaningful impact in the nation's largest trial court.
Key Responsibilities:
The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, click here. Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.
THIS IS A TELEWORK ELIGIBLE OPPORTUNITY
This position may be eligible for full, or partial telework following an initial training period and contingent upon the needs of the Court.
SELECTION REQUIREMENTS
To qualify, you must meet one of the following options at the final filing date of this bulletin:
Note: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a pro rate basis (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.
DESIRABLE QUALIFICATIONS
Advanced ITIL or service management certification - such as ITIL 4 Managing Professional, ITIL 4 Strategic Leader, or equivalent frameworks demonstrating expertise in enterprise-scale service delivery and continuous improvement.
Experience building or leading enterprise-level IT Support Operations - including governance design, knowledge-management systems, and organization-wide standardization initiatives.
Proven leadership of multi-site technical support operations - especially in large, complex public-sector or justice-sector environments.
Demonstrated success managing major incident response programs - including cross-functional coordination, executive communication, and post-incident review processes.
Experience developing enterprise performance dashboards - using trend, diagnostic, and predictive analytics to drive operational decisions.
Expertise in vendor and contract lifecycle management - including negotiation of large-scale technology support agreements and performance-based contracts.
Hands-on leadership of technology modernization or refresh initiatives - such as courtroom technology upgrades, enterprise hardware refresh cycles, or user-support transformation projects.
Formal training or certification in process improvement - such as Lean, Six Sigma, or similar methodologies applied to IT support operations.
Experience presenting to executive or judicial leadership - including business cases, cost-benefit analyses, and strategic recommendations.
Demonstrated ability to lead organizational change - especially in environments with diverse stakeholders, evolving priorities, and high public impact.
APPLICANT SUPPORT & INFORMATION
Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE.
Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE.
WHAT TO EXPECT AFTER APPLYING
This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:
EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.
ELIGIBILITY: Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Placement on an eligible list may not result in further consideration, only the most qualified candidates will be contacted for interviews. Other vacancies may be filled using this list.
Questions regarding this posting may be e-mailed to
Max Penate, Staffing Partner.
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Los Angeles Superior Court is an equal opportunity employer.
MegaFlex Benefit Plan
Benefits may be purchased using a tax-free monthly benefits allowance of 14.5% or 17% of the employees monthly salary or $1,300.00, whichever is greater. The percentage is based on employees years of service. If the monthly cost of the benefits selected is less than the monthly allowance, the employee receives the difference as additional taxable pay. For detailed plan information, click here.
Insurance
The MegaFlex plan includes a robust range of insurance options, including medical, dental, disability, life, and AD&D insurance.
Flexible Spending Accounts
Employees may contribute up to $266 per month into a tax-free Health Care Spending Account and up to $400 per month tax-free into a Dependent Care Spending Account. The Court contributes up to $375 per month to the Dependent Care Spending Account.
Leave Benefits
Annual Leave - Instead of traditional sick and vacation leave, employees earn 10 days of annual leave per year and may buy up to 20 additional days of annual leave.
Holidays - 14 days per year.
Bereavement leave
Retirement
Savings Plan (401k) - Optional tax-deferred supplemental retirement plan that includes a County match up to 4% of employees salary.Deferred Compensation Plan (457) - Optional tax-deferred supplemental retirement plan that includes a County match of up to 4% of employees salary.
Retirement Pension Plan administered by the Los Angeles County Employees Retirement Association (LACERA).
If the candidate is a "new member" of the Countys defined benefit plan (LACERA) on or after January 1, 2013, that persons pension will be limited under the Public Employees' Pension Reform Act (PEPRA). For these purposes, a "new member" is someone who first becomes a member of LACERA on or after January 1, 2013 - that is, someone first employed by the County on or after December 1, 2012 - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. For further information, visit lacera.com.
Other Benefits:
The Commuter Benefit Plan (CBP) - Allows employees to pay for eligible public transit expenses using pre-tax dollars (up to IRS limits).
Employee Assistance Program (EAP)
Tuition Reimbursement - The Tuition Reimbursement Program provides eligible employees with tuition assistance (maximum $2000 per fiscal year) for courses toward a degree program at an accredited college and/or university. The program is intended to support the ongoing development of a highly effective workforce at the Court.
The information contained herein concerning the benefit package available to incumbents in this classification is based on an employees appointment to a full-time, permanent position in the Court service in this class. The specific benefit package any individual employee may receive is subject to change based on that employees particular employment status and payroll title.
01
INSTRUCTIONS: The information you provide on this application and supplemental questionnaire will be evaluated to determine your eligibility to participate in the next phase of the recruitment process. Please be as specific as possible and include all information as requested. A resume or a reference to a resume will not be accepted in lieu of a complete application and questionnaire, or considered in determining your eligibility to participate in the next phase of the recruitment process. Incomplete responses, false statements, omission of a material fact, or partial information can result in disqualification from the examination process.
02
EDUCATION VERIFICATION: If your qualifications include a degree, a legible copy of your diploma or transcripts (unofficial transcripts are acceptable), must be attached to the application to receive credit. You may also email a copy to mpenate@lacourt.ca.gov.
03
Describe a time when you inherited an underperforming IT support function (e.g., service desk, workstation support, courtroom technology). Explain the specific performance issues you identified in the first 30 days, the data you used to validate them, and the concrete steps you took in the first 90 days to stabilize operations. Include the actual metrics or indicators you monitored and how they changed as a result of your actions. If no experience, indicate "N/A."
04
Provide a detailed example of a major incident or service disruption you personally led from escalation through resolution. Describe the exact sequence of events, the roles of the teams involved, the decisions you made in real time, and the communication approach you used with executives, judicial officers, or other high-impact stakeholders. Include what you would do differently if the same incident occurred today. If no experience, indicate "N/A."
05
Describe a specific process, workflow, or support practice you redesigned to improve service levels or reduce recurring issues across multiple IT support teams. Explain the original problem, the data or observations that revealed the root cause, the redesign you implemented, and the measurable results that followed. Include any resistance you encountered and how you addressed it. If no experience, indicate "N/A."
06
Provide an example of a vendor or technology support contract you directly managed that required renegotiation, performance correction, or restructuring. Describe the issue, the steps you took to evaluate vendor performance, the negotiation strategy you used, and the final outcome-including any cost, service level, or operational impacts. If no experience, indicate "N/A."
Required Question
Employer Superior Court of California County of Los Angeles
Address 111 N. Hill Street
Room 203
Los Angeles, California, 90012
Website https://www.lacourt.ca.gov/