Senior IT Program Manager - Federal Technology Program

COMPANY OVERVIEW

Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.

At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.

Position: Senior IT Program Manager – Federal AI Technology Program

Our organization is seeking an experienced Senior IT Program Manager to lead the deployment, operations, and adoption growth of an AI technology solution for a federal government client. This program includes pilot implementation, nationwide rollout, workflow integration, training, service desk support, cybersecurity monitoring, and compliance reporting.

The Senior IT Program Manager will serve as the single point of accountability for program delivery, client engagement, team performance, and contract profitability. The Senior IT Program Manager will also lead executive stakeholder engagement, customer adoption, and financial performance. This role requires experience leading federal IT programs, managing profit and loss, and supporting secure operational environments such as corrections, detention, law enforcement, or public safety.

Key Responsibilities:

• Lead the full program lifecycle, from pilot deployment through enterprise-wide implementation and steady-state operations.
• Manage program budget, cost control, forecasting, profit and loss, and executive reporting.
• Serve as the primary contact for federal stakeholders, contracting officers, COR/COTR representatives, and client leadership.
• Lead business process analysis, workflow integration, training, onboarding, service desk operations, user support, and customer adoption.
• Coordinate cybersecurity monitoring, compliance, audit readiness, and secure deployment across approved environments.
• Manage milestones, risks, issues, change control, deliverables, and performance reporting.
• Build KPI dashboards measuring customer adoption, utilization, service levels, operational performance, compliance, and return on investments (ROI).
• Lead implementation, training, service desk, cybersecurity, and compliance team members.
• Identify opportunities to expand the program to additional facilities, agency components, or related AI-enabled use cases.
• Ensure compliance with federal acquisition, data governance, cybersecurity, and contract requirements.
• Travel nationwide during deployment and implementation activities (approximately 25% of time)

Required Qualifications:

• 15+ years of IT program or project management experience, including large-scale implementation and operations programs.
• Experience supporting federal government contracts as a consultant or contractor.
• Experience in corrections, detention, law enforcement, public safety, or similar mission-critical environments.
• Proven experience managing program budgets, profitability, forecasting, and profit and loss responsibility.
• Experience with federal contract vehicles such as GSA MAS, GWACs, IDIQs, or OTAs.
• Ability to lead cross-functional teams across technology, training, service desk, cybersecurity, compliance, and operations.
• Strong program governance skills, including risk management, milestone tracking, change control, reporting, and deliverables management.
• Excellent communication skills with experience briefing senior and executive level management, government officials, or board of directors.
• Working knowledge of secure government IT environments, cloud deployments, cybersecurity, and compliance requirements.
• Bachelor’s degree in information technology, Business Administration, Public Administration, Criminal Justice, or related field.
• Active DoD Top Secret clearance or eligibility for a Top-Secret clearance required.

Preferred Qualifications:

• Experience supporting DHS or comparable federal public safety agencies.
• PMP, PgMP, or equivalent certification.
• Experience implementing AI-enabled solutions an exceptional plus - language access, translation, or transcription technologies.
• Experience establishing or scaling service desk operations.

IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.

Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.

Equal Employment Opportunity Statement

IMRI is an Equal Employment Opportunity employer. IMRI prohibits unlawful discrimination and harassment and provides equal employment opportunity to all applicants and employees consistent with applicable federal, state, and local laws. Employment decisions are based on qualifications, merit, business needs, and other lawful job-related factors without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by law. As a federal contractor, IMRI complies with Section 503 of the Rehabilitation Act and VEVRAA and takes affirmative action with respect to qualified individuals with disabilities and protected veterans as required by law.