Senior IT Support Administration

Senior IT Support Administration

Salary

See Position Description

Location

Richland County, SC

Job Type

FTE - Full-Time

Job Number

9844683

Agency

University of South Carolina

Opening Date

09/28/2026

Closing Date

11/6/2026 11:59 PM Eastern

Agency Specific Application Procedures:

Your application must be submitted online at https://apptrkr.com/9844683

Class Code:

AM82

Position Number:

9844683

Normal Work Schedule:

Monday - Friday (8:30 - 5:00)

Pay Grade

Unclassified

EEO Statement

Equal Opportunity Employer

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

• Description
• Benefits

Job Responsibilities

Senior IT Support Administration Department: CON Nursing Information Technology Advertised Salary Range: Part/Full Time: Full Time About UofSC From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelors degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond. Inclusive Excellence Statement Advertised Job Summary This position provides systems administration, enterprise endpoint management, and advanced technical support for the College of Nursing. It shares administrative ownership of the Colleges Windows and macOS endpoint environments and related enterprise technologies, including Microsoft Intune, Jamf/mobile device management (MDM), Microsoft Active Directory, and Group Policy. This role provides frontline and advanced technical support to faculty, staff, and students across College locations and serves as a senior technical resource and escalation point for the IT support team. It provides advanced administration and support for classroom, audiovisual, conferencing, and livestreaming technologies and works collaboratively with College IT staff, university technology partners, vendors, and other stakeholders to administer technology systems, resolve complex and systemic technical issues, implement solutions, support technology projects, and maintain reliable, secure, and responsive technology services.

Minimum and Additional Requirements

Knowledge/Skills/Abilities - Strong knowledge of Windows and macOS operating systems and enterprise endpoint technologies. - Knowledge of enterprise endpoint and mobile device management concepts, technologies, and practices. - Ability to administer, configure, maintain, and troubleshoot Microsoft Intune, Jamf, or comparable endpoint-management platforms. - Working knowledge of Microsoft Active Directory and Group Policy administration. - Knowledge of device provisioning, software deployment, configuration management, patch management, endpoint security, compliance, and lifecycle-management practices. - Strong analytical, troubleshooting, and problem-solving skills with the ability to independently research, diagnose, and resolve routine, complex, and systemic technology issues. - Knowledge of computer hardware, software, peripherals, networking concepts, and enterprise technology environments. - Knowledge of audiovisual, classroom, conferencing, livestreaming, and network-connected AV technologies. - Ability to evaluate technical problems, identify potential solutions, implement appropriate resolutions, and verify successful outcomes. - Ability to prioritize and manage multiple service requests, technical responsibilities, projects, and competing priorities. - Ability to develop and maintain clear technical documentation, procedures, standards, and knowledge resources. - Ability to communicate technical information effectively to both technical and nontechnical audiences. - Strong customer service and interpersonal skills. - Ability to establish and maintain effective working relationships with faculty, staff, students, vendors, university partners, and other stakeholders. - Ability to provide technical guidance, training, and mentoring to other support personnel. - Ability to work independently and exercise sound technical judgment while functioning effectively as part of a collaborative IT team. - Ability to recognize when collaboration or escalation is appropriate and take ownership of assigned issues through resolution. - Ability to learn new technologies and processes, adapt to changing technical requirements, and proactively identify opportunities to improve technology services. - Commitment to continuous learning and maintaining current technical knowledge and skills. - Ability to understand, interpret, and carry out complex oral and written technical instructions. Strong analytical, troubleshooting, and problem-solving skills with the ability to independently research, diagnose, and resolve complex technology issues. - Ability to establish and maintain effective working relationships and communicate technical information effectively with both technical and nontechnical audiences, including faculty, staff, students, vendors, and university technology partners. - Individual must be self-motivated, well organized, and able to work independently while contributing effectively within a collaborative team environment. Ability to prioritize and manage multiple service requests, projects, and competing responsibilities in a dynamic support environment. - Ability to develop, maintain, and follow technical documentation, procedures, standards, and knowledge resources. Demonstrated attention to detail and ability to maintain accurate records related to technology systems and services. - Ability to exercise sound technical judgment, recognize when escalation or collaboration is appropriate, and take ownership of assigned issues through resolution. - Ability to provide technical guidance, training, and mentoring to other support personnel and effectively share technical knowledge with team members. - Ability to learn new technologies and processes, adapt to changing technical requirements, and proactively identify opportunities to improve technology services and support practices. - Ability to adjust work schedule as necessary to support College needs, including instructional activities, technology implementations, and special events.

Preferred Qualifications

Preferred Qualifications - Experience providing advanced technical support and systems administration in a complex organizational environment, preferably within higher education, healthcare, or a similarly distributed environment. - Experience administering enterprise Windows and macOS endpoint environments, including Microsoft Intune, Jamf or comparable mobile device management (MDM) platforms, Microsoft Active Directory, and Group Policy. - Experience with device provisioning and automated deployment, application packaging and software deployment, configuration and policy management, patch management, endpoint security and compliance, endpoint monitoring and troubleshooting, and technology lifecycle management. - Experience independently diagnosing and resolving complex or systemic technical issues and administering technologies supporting multiple users and managed endpoints. - Experience supporting audiovisual, classroom, conferencing, and instructional technology systems. - Experience supporting livestreamed and hybrid events, including cameras, audio systems, video switching, streaming platforms, and network-based AV technologies. - Experience providing technical guidance, training, or mentoring to IT support personnel, student employees, or temporary staff. - Experience participating in or coordinating technology projects, system implementations, upgrades, or enterprise technology deployments.

Additional Comments

Job Close Date 11/06/2026 Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 6, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: - Health and Life Insurance - Retirement Programs - Paid Tuition - Dependent Scholarships - Annual Leave - Sick Leave - 13 Paid Holidays (including an extended December holiday) - Paid Parental Leave - Professional Development Opportunities Clickhttps://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsc.edu%2Fabout%2Foffices_and_divisions%2Fhuman_resources%2Fcareers%2Findex.php&data=05%7C01%7CKURTRS%40email.sc.edu%7Ceca45df616784275e15908dab2a706ac%7C4b2a4b19d135420e8bb2b1cd238998cc%7C0%7C0%7C638018727680845870%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j6sQGvabHDZHDmRBFwMrq8P8QCuDmChuJ%2FH5%2F8hDRUw%3D&reserved=0 to learn more about why you should work at USC. To apply, please visit: https://apptrkr.com/9844683 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions. je-3f9a8e70e7204b5aafd552b629199054

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Employer State of South Carolina

Agency University of South Carolina Address Division of Human Resources

Columbia, South Carolina, 29208

Phone 803-777-3821

The language used in this document does not create an employment contract between the employee and the agency. This document does not create any contractual rights or entitlements. The agency reserves the right to revise the content of this document, in whole or in part. No promises or assurances, whether written or oral, which are contrary to or inconsistent with the terms of this paragraph create any contract of employment.