Summary Naniq is a third-party logistics company dedicated to providing the most innovative solutions for the Multinational Logistics Corporations MLCs we serve. We enable the MLC to deepen customer relationships by applying our expertise across many verticals ocean air road final mile etc.. Through our vast network of contacts and partners we offer a buffet of complex services that most MLCs are unable to easily offer on their own. Acting as the MLC Naniq is able to capture incremental profit and deepen relationships with shippers - all to the benefit of the partnered MLC. Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailPosition Profile Job SummaryThe Senior IT Support Analyst is responsible for providing advanced technical support system administration and user assistance to ensure the smooth operation and support of the organizations IT infrastructure. This role requires a blend of hands-on troubleshooting skills customer service expertise and proactive involvement in IT projects with a focus on improving system reliability efficiency and security. The analyst will act as an escalation point for complex technical issues and mentor junior IT support staff.Pay Range 30.00 - 44.50hour DOEBenefits401k with company matchLife insuranceEmployee Assistance ProgramHealth insuranceVision InsuranceDisability insuranceDental insurancePaid time offVoluntary Accident insuranceEssential Job Responsibilities Provide Tier 2 and Tier 3 support for hardware software networking and application issuesDiagnose troubleshoot and resolve complex technical problems in a timely mannerAct as an escalation point for junior IT support team membersAdminister and maintain servers cloud platforms Microsoft 365 Azure and enterprise applicationsHave a good knowledge of the endpoint security tools agents and device management platforms utilized at TOTEMonitor system performance ensuring availability reliability and capacity planningLead or support IT projects such as system upgrades migrations and new technology rolloutsEvaluate and recommend new technologies tools and processes to enhance IT servicesDocument technical procedures knowledge base articles and best practicesWork closely with the different business units at TOTE to understand IT needs and provide solutions aligned with ITSS organizational goalsLiaise with external vendors and service providers to resolve issuesProvide training and guidance to end users and IT colleaguesDevelop with the ITSM support team a knowledgebase directory of How To" guides and SOPs for users to accessOther duties as assigned to support IT leadership and organizational objectives Knowledge Skills and Abilities5 years of IT support or system administration experience with at least 2 years in a seniorlead capacity.Strong knowledge of Windows and macOS environments Microsoft 365 Active Directory and common business applications.Knowledge of the ITIL ProgramExperience with networking LANWAN VPN firewalls wireless and IT security best practices.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple priorities in a fast-paced environment.Demonstrated leadership and mentoring capabilities.Customer-focused mindset with a commitment to high-quality service delivery.Must pass drug screening and background checks which include employer customer andor SIDA background checksMust be authorized to work in the United States. EducationBachelors degree in Information Technology Computer Science Engineering or a related field or equivalent work experience.JudgmentMust be familiar with a variety of the field&8217s concepts practices and procedures relies on extensive experience and judgment to plan and accomplish goals. Work EnvironmentTypically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Light travel between islands and mainland may be required.Physical EffortMost work requires normal physical effort.Manual DexterityRequires moderate use of personal computer word processing and spreadsheets for compiling reports statistical data composing memoranda and other similar documents.Reasonable AccommodationIt is Naniqs business philosophy and practice to provide reasonable accommodation according to applicable state and federal laws to all qualified individuals with physical or mental disabilities.We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.Explore transportation and logistics industry job opportunities from Hawaii to Alaska
and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF